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Chip Bell

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Chip R. Bell is a renowned keynote speaker and has served as a customer loyalty consultant to some of the world’s most famous brands. He has authored a number of national best-selling books including “The 9 1⁄2 Principles of Innovative Service.” His newest book is the just-released, “Kaleidoscope: Delivering Innovative Service That Sparkles.” He can be reached at chipbell.com.  »  View Profile
Mar
20

Is Your Service Ethical?

by  Chip Bell  |  Self Leadership
Is Your Service Ethical?

Mr. Hightower was not a very nice man. His cold countenance was so tight it appeared even a faint smile would shatter his face. I was reading a bedtime story to my kid brother and he asked, “What’s a troll?” When I told him that a troll was » Read More

Feb
21

Leaders: Stop Traumatic Residue!

by  Chip Bell  |  Workplace Issues
Leaders: Stop Traumatic Residue!

They were children of the depression!  My parents worried that the late 1920 and ‘30’s would return.  So, my siblings and I got docked our allowance every time a light was left on in our bedroom at super time.  We ate every piece of a cut-up chicken, including the back » Read More

Jan
18

LeadStandPat

by  Chip Bell  |  Leadership Coaching
LeadStandPat

LeadChange is a really cool word picture.  The message is this: the role of leadership and the practice of change are intertwined. Effective leaders facilitate change; effective change takes good leadership. But, is there a component of » Read More

Sep
19

Leading a “Mozart”

by  Chip Bell  |  Leadership Coaching
Leading a “Mozart”

He was arguably the greatest composer who has ever lived. He wrote over 600 scores during his short 35 year life span. He was performing advanced piano works before kings at the age of five. As a teenager, Wolfgang Mozart once heard a full opera performed in the Sistine Chapel; » Read More

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