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Chip Bell

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Chip R. Bell is a renowned keynote speaker and has served as a customer loyalty consultant to some of the world’s most famous brands. He has authored a number of national best-selling books including “The 9 1⁄2 Principles of Innovative Service.” His newest book is the just-released, “Kaleidoscope: Delivering Innovative Service That Sparkles.” He can be reached at  »  View Profile

Is Your Service Ethical?

by  Chip Bell  |  Self Leadership
Is Your Service Ethical?

Mr. Hightower was not a very nice man. His cold countenance was so tight it appeared even a faint smile would shatter his face. I was reading a bedtime story to my kid brother and he asked, “What’s a troll?” When I told him that a troll was » Read More


Leaders: Stop Traumatic Residue!

by  Chip Bell  |  Workplace Issues
Leaders: Stop Traumatic Residue!

They were children of the depression!  My parents worried that the late 1920 and ‘30’s would return.  So, my siblings and I got docked our allowance every time a light was left on in our bedroom at super time.  We ate every piece of a cut-up chicken, including the back » Read More



by  Chip Bell  |  Leadership Coaching

LeadChange is a really cool word picture.  The message is this: the role of leadership and the practice of change are intertwined. Effective leaders facilitate change; effective change takes good leadership. But, is there a component of » Read More

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