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Posts by Susan Mazza

Susan has worked with organizations and individuals around the world for over 25 years in developing relationships that work and producing exceptional results that matter. Passionate about instigating leadership, Susan is a Certified Coach, Speaker and Trainer who develops leaders and supports organizations in changing their culture as the essential foundation for turning their aspirations into their reality. She is a co-author of The Character-Based Leader, as well as the author of the Random Acts of Leadership blog. Connect with her on the Web, Twitter or Linkedin.
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How to Get Past Conversational Smoke and Mirrors

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Have you ever been frustrated by a conversation (or a series of them!) that seems to go nowhere no matter how hard you try? Progress can be illusive at best when two or more people are in a conversation in which they are not committed to the same outcome. Yet even when you are seemingly » Read More

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A Lesson from a Dark Room

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If I were to put in you a completely dark room and you had no idea where the door was, how would you find the door? You would have to take a step, and adjust for your next step given the “feedback,” wouldn’t you? You would probably bump into things. You may even get a » Read More

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The Ultimate Source of Empowerment

The Ultimate Source of Empowerment.

People always have a choice even when they do not see that they do. A critical role of every leader is to bring people to choice. You can be a victim of your circumstances or you can choose who you are going to be in the face of them. There are even times when you » Read More

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Experiment Like An Expert

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There’s a lot of pressure, and even hype, out there about the need to be or become an expert. Of course, to be perceived as an expert you need to know something about your area of expertise. “Expert” also implies some depth of knowledge and understanding, as well as expertise in applying it. What if » Read More

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The Key to Being Adaptable

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If you want to be adaptable you must be willing to let go of the need to know the answer. Why? Because there is rarely one answer: that single right answer to the questions you are being asked and are asking or the right path through the challenges you face. The problem with needing to » Read More

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Why We Don’t Ask and Why We Should Anyway

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When was the last time you asked for something you really wanted or even needed to support your dreams? Amanda Palmer ran one of the most successful crowd funding campaigns ever to raise money to support her music. The record company was not satisfied with her results with only 25,000 units sold, so to keep » Read More

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Lean Into Your Fear

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On a group trip to Lake Tahoe I hooked up with a few people I didn’t know to ski with for the day. It turned out they were great skiers. Many of them were even former ski instructors. Following them had me push my own limits in ways I would likely not have on my » Read More

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Are You Creating a Safe to Say Environment?

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“Safe to Say” was the term one of my clients used to describe the kind of environment they wanted to create. By “Safe to Say” they meant people felt comfortable sharing bad news and could openly talk about what was not working and what they did not like without fear of repercussions formally or informally. » Read More

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Why Consensus Doesn’t Work

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Building consensus is key in the democratic process. When you have a vote you “have a say” in the outcome. Even if the vote doesn’t go your way, you still had the privilege of having a voice. Voting may be an effective way to elect someone into office. After all, you will rarely, if ever, » Read More

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Creating a Cycle of Success

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“New Year’s resolutions rarely work, because good intentions don’t often survive a collision with reality.” –Seth Godin Avoid the vicious cycle of failed resolutions by consciously creating a cycle of success. A cycle of success is what will help you avoid those unpleasant “collisions with reality” to which Seth Godin refers. In thinking about my own successes » Read More

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