We were meeting with the CEO of a successful chemical company. Known for good service, the company’s leadership recognized that remarkable service was vital to their competitive advantage. Price and product quality have, for this industry and many others, become mere table stakes. “We know we are going to have to change many of our practices » Read More
Category Archives: Change Management
Business insights can come from unexpected places, including children’s literature. Science fiction writer Orson Scott Card paints a marvelous portrait of people management, vividly contrasting what motivates and what demoralizes, and what creates excellence versus lackluster results.
The word innovation has become ubiquitous. Just because something is new – whether it’s a mission statement, product, service, or business—doesn’t mean it deserves to proclaim itself innovative. Innovation is not about doing an old thing in a new way. It’s about creating a new way to do something new, or a new way to » Read More
When I was 15 years old, I desperately wanted to leave home and see the world. Mom made it clear that to do that, I’d need some cash. So I did what any self-serving kid would do. I got a job. My first teenage jobs were: Church camp dishwasher Auto dealer file clerk Guitar cord » Read More
Great opportunities lie on the other side of the status quo. We’ve all heard lines like, “We’ve never done it that way;” or “We tried that back in 1975…” or “That won’t work.” Something inside you knows a process, product, or result can be improved. You’re sure if they’d only listen, commit to a new » Read More
I saw an interesting phrase the other day that I felt I needed to address: selling change. Wondering through several facets of the analogy presented by the idea of selling change, my mind began to chase a series of questions. See if any of these strike you. And at the end, please offer your own » Read More
Is resistance to change truly irrational? Many times, people being impacted by an organizational change initiative are called “irrational” or even worse by those leading the effort. However, even someone who is clinically insane is behaving rationally within their worldview. To themselves, people do not behave irrationally though they may be viewed that way by » Read More