President of Progressive Insights
John R. Patterson is founder and President of Progressive Insights a member of the Chip Bell Group. He is the co-author (with Chip Bell) of the international bestseller Wired and Dangerous; How Your Customers Have Changed and What To Do About It (BK, May 2011).
John’s consulting practice helps organizations worldwide consistently deliver great customer service and employee experiences. His clients span a variety of industries including the financial services, insurance, healthcare, pharmaceutical, technology, cable TV, quick service restaurant, utility, assisted living, trade show management, wholesale auto auction, hospitality, commercial construction, real estate, education and business services industries.
John holds a graduate degree in business from the Darden School at the University of Virginia and a B.S. in Business Administration from The Citadel. He is the co-author of two additional books with Chip Bell including the national best seller Take Their Breath Away: How Imaginative Service Creates Devoted Customers and Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service.
He is a sought after speaker and workshop leader on the topics of Creating Devoted Customers, Service Innovation, Connecting with Employees and Customers, and Effective Leadership in Difficult Times. His articles have appeared in numerous professional journals including Leadership Excellence, Customer Relationship Management, Sales and Service Excellence, Incentive Magazine, SBusiness, M World,Assisted Living Executive and Energy Today.
He has over 20 years of executive leadership experience in the hospitality, business services, real estate and financial services industries. Prior to founding Progressive Insights in 2001, his work experience included senior leadership positions with Trammell Crow Residential, Post Properties, Nations Bank (now Bank of America), Homestead Village, Inc., and Guest Quarters Hotels. His clients include, McDonald’s Corporation, Allstate Insurance, General Growth Properties, Texas Instruments, Elavon, Cox Enterprises, The Arbor Company, Olmsted Medical Center, The Freeman Companies, Northeast Utilities, Banco Popular, EDiS Company, ELANCO (Division of Eli Lilly), Kaiser Permanente, FLEETCOR Technologies, Pegasus Solutions, Banco Continental de Panama, Southern California Edison, Cousins Properties, Navy Federal Financial Group, Hospitality Risk Controls, Manheim, Angelica Textile Services, Cannon Company, The College Board, and Compass Bank. John lives in Atlanta with his wife Katie, their 2 labs and 5 children.