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Posts by Guy Harris

I am an author, consultant, coach, and trainer. I specialize in workplace conflict resolution, leadership development, and team interaction dynamics. I write The Recovering Engineer Blog, and I am the co-author of From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership.
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Be Careful How You Ask Questions

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In a workshop one time, I was speaking with participants about communication strategies to resolve conflicts between team members.  I shared with them that a genuine sense of curiosity about the other person’s perspective often goes a long way towards resolution, and that this sense of curiosity often reveals itself by the questions we ask » Read More

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Effective Communication Skills: Acknowledge Emotions Before Solving Problems

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Recently, I was working through an issue with another person. They were distressed over the results of a process that affects both of us. I helped to create the process. I have authority to change the process if necessary. And I have knowledge of the system to troubleshoot and fix a fair number of problems. » Read More

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Follow the ABC’s of Correction – Affirm Before Correcting

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“There is more hunger for love and appreciation in this world than for bread.” – Mother Teresa of Calcutta “A word of encouragement during a failure is worth more than an hour of praise after success.” – Unknown “Correction does much, but encouragement does more.” – Johann Wolfgang von Goethe (German Playwright, Poet, Novelist and » Read More

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The 5 Be’s of Motivation

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It’s not true in every organization, but it is true in many. Managers (leaders) often don’t understand their employees. They don’t know how to motivate, inspire, and correct people effectively. As I work with my clients, I hear the same questions repeatedly: “How do I get my employees to … Quit complaining?” Do more than » Read More

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What Our Cats Taught Me About Working With People

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We have two outdoor cats at our home named Hobbes and Merlin. They have a house, a food bowl and a litter box in our garage. During the day, we open the garage door and let them run free. At night, we close them in the garage to protect them from larger predators they might » Read More

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