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Tag Archives: Authentic

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Assertions & Assessments: What Comes After Your “Ass…”?

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We all know language is key to leadership.  The subtleties, nuances, intonations, and gestures have profound effects on leaders’ credibility and on organizations’ success.  Yet, while we think about the customers of our products and services, many of us don’t think as much about the ‘hearers’ (customers) of our words when it’s our own people. » Read More When » Read More

Baldheaded Service

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 She was the COO of a large company and this was the leadership conference for the company. I was there as a keynote speaker and her “message to the troops” came right before my closing remarks. She had been going through chemotherapy for breast cancer and was completely bald…no wig and no hat. And, she » Read More

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Be Your Own Brand of Leader

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In some professions and organizational cultures there is a disdain for the positional leader.  In some circles, rising up the hierarchy means selling out on your craft.  Others observe the behavior of positional leaders and don’t like what they see in terms of personality or behavior. To become “that kind of leader” would be akin » Read More

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I’m Standing Up, Not Leaning!

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I don’t lean in, lean out, lean sideways, lean back…I stand up straight.  As a kid, my parents kept telling me to stand up straight and strong.  It created an aura of confidence, self-assurance, and supposedly, it was better for your back.  In fact, we now know that standing strong can actually change your mood and confidence. Perhaps » Read More

How to Turn Customers into Raving Fans with One Email

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Raving fan

This last Christmas, my wife and I ordered some Baylor University fan gear from Fanatics. My experience wasn’t bad, although I do remember thinking the shipping seemed unusually slow.  I chalked it up to the holidays and really didn’t think much about it.  The sweatshirt, cap, and other things I bought were good quality and, overall, » Read More

Everything Has A Cost

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Hand with Money

On a coaching call this past December with one of my clients, we were discussing his 2014 goals for his business. He is a successful business owner and leader, very much a Type A personality, works long and hard, and loves his family. Our coaching session was fairly straight forward until he mentioned one of » Read More

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Which Is a Better Leader? A Conversation on Results and Respect.

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I believe conversations make us stronger leaders. We need to explore topics, challenge ourselves to think and understand, and learn ways to be a better leader. In the Lead Change Google+ group, we pose a different question each week. A few weeks ago, we asked: Which is a better leader:  A leader with big results » Read More

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5 Challenges for Your Living Tombstone

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“What do you want written on your tombstone?”   The question has been posed over and over, challenging people to pause and consider what they want their lives and legacy to ultimately be.  There are so many things that could be said…   “He was a good man…  I told you I was sick…  She » Read More

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Are You Ready to Dare Greatly and be a Wholehearted Leader?

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I’m really taken with Dr. Brene’ Brown lately.  Brene’ is a researcher, social scientist, popular TED speaker, and author, her most recent book being, “Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead.” There are a lot of places we could go in discussing Dr. Brown, her » Read More

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Changing One Thing Changes Everything

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Many of you are familiar with the wisdom of Jessica Esch. I thought it was time you learned more about her, and how that could impact your organization. “I uploaded Online Affects Offline: Learnings From the Field to Flickr … on July 4 as a declaration of my independence. I’ve chosen to let people read it for free because » Read More

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