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Tag Archives: Values

What Every Leader Should Know About Organization Culture

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Snooping Businessman Holding Glass to Wall

Your behaviors are contagious. Choose carefully. Perhaps you are familiar with a popular insurance company TV ad based on the concept of “paying it forward.” A woman prevents a guy from stepping off the street corner into the path of an oncoming car.  The man who observes this from a restaurant window later helps a » Read More

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I’m Standing Up, Not Leaning!

Leaning Tower of Pisa

I don’t lean in, lean out, lean sideways, lean back…I stand up straight.  As a kid, my parents kept telling me to stand up straight and strong.  It created an aura of confidence, self-assurance, and supposedly, it was better for your back.  In fact, we now know that standing strong can actually change your mood and confidence. Perhaps » Read More

How to Turn Customers into Raving Fans with One Email

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Raving fan

This last Christmas, my wife and I ordered some Baylor University fan gear from Fanatics. My experience wasn’t bad, although I do remember thinking the shipping seemed unusually slow.  I chalked it up to the holidays and really didn’t think much about it.  The sweatshirt, cap, and other things I bought were good quality and, overall, » Read More

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3 Ways To Steady Your Leadership in a Changing World

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The headlines occur virtually every week. Another person in a leadership capacity falters and brings calamity down on those around them. It’s not only grievous to us as leaders, but also to those that are adversely impacted by their actions. Why, we often wonder, does someone fall away in their leadership role? What happened within » Read More

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Is Your Brilliance Hiding in Plain Sight?

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You have your own way of getting work done through others.  As a manager, your own inherent values and ideas of how the world works (and should work) drive how you handle issues with the human beings in your charge. Something I notice with my clients and myself is that we often suppress our initial » Read More

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The Power of Gratitude

The Power of Gratitude

“There is great wisdom in the idea that “we become what we think about most of the time.” The human brain is a goal-seeking, problem-solving machine, and the things we think about, focus on, and worry about inevitably shape our destiny. We all know this, and yet most of us completely fail to see (or » Read More

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Why the Mundane Matters

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Or, “What was your name again?” A few years ago I realized how odd it is, at my doctors’ offices, to share highly intimate, personal medical information with people whose names I don’t even know.  I now notice that some medical staff make a point to introduce themselves to me.  If they don’t, I introduce myself » Read More

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Where Did You Lead in 2013?

~ Socrates

This Was a Great Year I feel proud of the things that my team accomplished this year.  Some of them were goals that we set at the outset and others were unexpected opportunities that just popped up. Now, despite the bright spots, it wasn’t all sunshine and roses.  There were some low points too.  Some » Read More

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Creating employee engagement through culture and job design

Send Grid: culture tenets

In a refreshing interview, CEO Jim Franklin shares his company’s views on employee engagement. SendGrid’s approach to job design is both exhilarating and gutsy.

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Are Good Delegators Just Lazy?

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Delegate Everything Once upon a time I learned something about delegation that I liked. I read it in a book or heard it at a seminar. I don’t remember exactly where or the exact words used.  But I do remember the general idea. Keep what only you can do. Delegate everything else.  That was freeing » Read More

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