Dr. Chip R. Bell is a customer loyalty and management keynote speaker, trainer and best-selling author. In working with Ron Zemke, he pioneered the concept of Customer Journey Mapping, then referred to as Cycle of Service Mapping, in the 2003 book, Service Magic.
Global Gurus has ranked Dr. Bell among the top three of keynote speakers in the world for customer service in four of the past five years. In 2018, Dr. Bell is #2 in the world and #1 in North America.
He has served as consultant or speaker to various Fortune 500 companies, associations, and government organizations.
Dr. Bell has authored numerous national best sellers including his latest, Kaleidoscope: Delivering Innovative Service That Sparkles.