Chip Bell

Dr. Chip R. Bell is a customer loyalty and service innovation keynote speaker, trainer, and best-selling author. Working with the late Ron Zemke, he pioneered the concept of Customer Journey Mapping in the late 1980’s—then referred to as Cycle of Service Mapping—and described in their 2003 book, Service Magic. He also created and trademarked Customer Forensics, a process of understanding why customers leave.

Global Gurus ranked Dr. Bell in 2020, for the sixth year in a row, among the top three of keynote speakers in the world for customer service. He has served as consultant or speaker to many Fortune 500 companies.

Dr. Bell has authored numerous national bestselling books including Take Their Breath Away, Customers as Partners, Kaleidoscope, and his newest book, Inside Your Customer’s Imagination released in September 2020.

Bonding with Customers: The Leadership Side

Innovative Customer Service Keynote Speaker

Leadership—Unwrapped and Unadorned

Innovative Customer Service Keynote Speaker

The Leader’s Guide to Valentines

Innovative Customer Service Keynote Speaker

The Power of a Naked Leader

Innovative Customer Service Keynote Speaker

Should We "Defund" Leadership?

Innovative Customer Service Keynote Speaker

The Remote Leader’s Rules for Living

Innovative Customer Service Keynote Speaker

Are Your Customers Getting Ghosted?

Innovative Customer Service Keynote Speaker

Stop Leading! You're Bleeding Off Passion

Innovative Customer Service Keynote Speaker

Baldheaded Leadership

Innovative Customer Service Keynote Speaker

Innovative Service Leaders Nurture Trust

Innovative Customer Service Keynote Speaker

The New Math of Leadership

Innovative Customer Service Keynote Speaker

Innovative Service is Inspired by Bold Leaders

Innovative Customer Service Keynote Speaker