Dr. Chip R. Bell is a customer loyalty keynote speaker, trainer and best-selling author. Dr. Bell has served as consultant or speaker to organizations famous for great service such as Marriott, Lockheed-Martin, Cadillac, GE, IBM, Ritz-Carlton Hotels, Caterpillar, Verizon, USAA, True Value, State Farm, Harley-Davidson, and Victoria’s Secret.
He is the author of many national best sellers including Sprinkles: Creating Awesome Experiences through Innovative Service; The 9 1/2 Principles of Innovative Service; Wired & Dangerous with John Patterson; Take Their Breath Away with John Patterson; Managers as Mentors with Marshall Goldsmith; Magnetic Service with Bilijack Bell, and Managing Knock Your Socks Off Service with Ron Zemke.
His newest book is Kaleidoscope: Delivering Innovative Service That Sparkles, released on Valentine’s Day 2017.
He has appeared live on CNBC, CNN, Fox Business, Bloomberg TV, NPR, ABC and his work has been featured in Fortune, Businessweek, Forbes, Wall Street Journal, USA Today, Inc. Magazine, Entrepreneur, Money Magazine, Huffington Post, CEO Magazine, and Fast Company.