What Makes Service Exceptional

Webinars

March 24, 2021
WI Admin

Topics

Attitude, Communication, customer retention, customer service, emotional connection, exceptional performance, exceptional service, good service, service, service failures

From retail to healthcare to education, we all know that customer retention is a primary objective for many organizations, and rightfully so! But what is it that causes your customers to keep coming back? It’s more than just good service: there’s a science behind brand loyalty.

Listen in as Rich Brandt from RDR Group discusses what makes service exceptional. During the webinar, Rich shares the four opportunities to make or break an emotional connection with your customers:

  • Attitude — indifference or enthusiasm
  • Communication — self-centered or others-centered
  • Performance — unremarkable or outstanding
  • Service Failures — defensiveness or ownership

 

College brings even more freedom and less structure, making time management even more critical for college students. Join us on April 8th as we speak with Brian Tracy and Anna Leinberger, authors of Eat That Frog! for Students: 22 Ways to Stop Procrastinating and Excel in School, as they share their system of prioritizing, time management, and persistent focus on top tasks to help increase your student’s efficiency. Register for this free event here.

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