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Posts by Cynthia Kivland

Cynthia Kivland, Owner and President of Smart2Smarter.com has over twenty five years of accomplished experience, as a coach, coach educator, consultant and trainer for very smart leaders and the teams they lead. She is author of Smart2Smarter- How Emotional and Social Connections Bring Humanity Into the Workplace and she's also a co-founder and President of Workplace Coach Institute and a board certified coach, Master Career Counselor and Certified Leadership and Talent Management Coach.In addition to her website and her book above, you can connect with Cynthia on LinkedIn and Twitter (@WCICoach) too!

Writing a Leadership Wrong-Smarter Emotions Matter


How do you manage “emotional moments of truth”? Do you fight, flight, or flock? The way you handle these moments sets the stage for the entire conversation, and they can either lead to positive change or negative responses. Leaders must intentionally increase their own emotional triggers as well as awareness of others’ emotions in order » Read More


Civility: The New Employee Attraction and Retention Strategy


Workplace attractiveness is an optimistic attitude or a positive emotion an individual has towards an organization (Aiman-Smith et al. 2001).  The attraction process involves a job seeker’s estimate of how well they “feel” their personal needs and values fit the organization’s culture. Gaining an understanding of the factors that can impact the attraction phase of this » Read More


Leadership and Emotional Reciprocity

Cynthia K post

Today we are faced with the pre-eminent fact that, if civilization is to survive, we must cultivate the science of human relationships.   —Franklin Delano Roosevelt, 1945 Your emotions and actions impact those you lead.  Research indicates that a ten percent increase in a perception of a leader who creates a positive emotional work climate results » Read More


Smarter Workplaces: Why High Achievers Flounder

High Achievers | Lead Change Group

Many high performers would rather do the wrong things well than do the right thing poorly. Thomas J. DeLong and Sara DeLong, “The Paradox of Excellence,” Harvard Business Review, June 2011 Leaders are often high achievers who continually grow as professionals. But in many organizations, there are high achievers who are floundering. They’re smart, ambitious » Read More

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