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Tag Archives: Excellence

The Power of the Coffee Cup


Okay, this really isn’t about a coffee cup. It’s a post about customer service and the difference quality customer service can make. You know, the kind of service that stays with you long after you’ve left the store or hung up the phone. The service you find yourself talking about with someone over lunch several » Read More


5 Challenges for Your Living Tombstone


“What do you want written on your tombstone?”   The question has been posed over and over, challenging people to pause and consider what they want their lives and legacy to ultimately be.  There are so many things that could be said…   “He was a good man…  I told you I was sick…  She » Read More


The Forces of Mediocrity – Origins of Lead Change Part 10

Highway sign with "Road to Nowhere" text

Remarkable visions and genuine insight are always met with resistance. Seth Godin, Tribes Our world is marked by a pull to the ordinary. Anything exceptional looks different. We claim to applaud the different, but many things, in fact most things we really like the new, but not necessarily different. Look at just about any area » Read More


Leadership Mindset – 7 Paradigm Shifts


In my article Leadership Play Dough I discussed the 10 ingredients involved in great leadership for now and the future.   The ingredients included vision, beliefs, thinking skills and emotional intelligence. Using those ingredients effectively requires a mindset different than that which has gone before. Quantum physics is now proving what most people believed was impossible » Read More


5 ideas for improving how you manage people


As a manager, you are responsible for a wide range of activities. Recruiting. Establishing a positive work environment in your group. Setting expectations. Managing performance. Making decisions. Coaching. Dealing with poor or marginal performers. Each of these responsibilities requires a unique blend of Relating and Requiring skills. Are you using the right combination, in each situation, to get great business results and foster strong relationships?


The Importance of Excelling vs. “Getting By”

Importance of Excelling vs. Getting By | Lead Change Group

Once every few years I am driving a car that runs over a nail or sharp object and develops a flat tire.  Sometimes I have time to wait for AAA to come out and change it.  Other times, I’m in a hurry and tackle the task myself.  It never is pretty.  I’m slow and the » Read More


Authentic Leadership: Would You Follow You?


People are pretty interesting to study. So many people from so many places, so many different cultures, backgrounds, and histories. So many differences. But even in a world of differences there are some things that we can find most everyone has in common, and one of those common factors is that the majority of people » Read More


3 Drivers to Grow As a Character-Based Leader

Look Ahead_XSmall

Naturally at this time of year our attention turns to the coming new year.  And in the transition we ponder and plan what to do differently or do more of.  If you’re like me, you’ve routinely found yourself falling in and out of making resolutions. Frustrated with empty promises, my approach over time has morphed » Read More


Just The Way You Are

Above the Crowd

The music, the lyrics, the vocals, the passion… I was moved to emotion. And I remembered one of my favorite quotes: People will forget what you said, people will forget what you did, but people will never forget how you made them feel. – Maya Angelou And the song “Just the Way You Are” by » Read More


5 Performance Tips When You Are Micro-Managed

Watchful Eye

My recent post on how to overcome a micro-manager came as a bit of a surprise to some.  I wrote it to executives dealing with micro-manager direct reports.  My goal: convert micro-managers to leaders. Generally conversion only comes from within the micro-manager and the only person they’ll listen to is a supervisor or

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