Have you noticed how frequently the word ‘coaching’ is used these days? You don’t read an article, attend a leadership workshop, or even speak with managers without ‘coaching’ being generously referenced. It’s used to describe the act of: Helping someone do something Chewing others out Passing along information Delegating a task Recognizing what’s gone well » Read More
“Safe to Say” was the term one of my clients used to describe the kind of environment they wanted to create. By “Safe to Say” they meant people felt comfortable sharing bad news and could openly talk about what was not working and what they did not like without fear of repercussions formally or informally. » Read More
A surprising number of organizations still deliver once-a-year performance appraisals without providing much interim feedback. Have you considered the dangers of this approach?
You’ve seen the research. Read the reports. Talked to leaders and employees alike. You know that despite our quantifiable understanding of the bottom-line impact of employee engagement, it continues to elude most organizations. The reason engagement is such a sought-after commodity is because it’s a powerful contributor to a cycle that every business wants and » Read More
Dan Rockwell wrote a blog a short time ago entitled “Overcoming the Downside of Excellence” in which he said, “Participants, on the other hand, build the future by offering insightful evaluations coupled with positive suggestions. Momentum: “Should have” ties to the past. “Next time” maintains momentum. Bonus tip: “What worked” and “What didn’t work” » Read More
Employees leave. That’s about as guaranteed as death and taxes. Almost as equally guaranteed is the use of the exit survey. HR departments seek feedback from exiting employees on their employment experience. Some conduct live interviews. Some, electronic surveys. Some, both. Whatever the mode for collecting feedback, HR wants to know what worked, what didn’t » Read More
Feedback is apart of every organization and a very important part of leadership and employee development. Daniel Pink’s book Drive explains, “We inhabit a landscape of lush feedback in most realms of our life. We play a video game and we get a score. We press a button on the ATM and we get our » Read More
Today, I have the opportunity to interview Mike Figliuolo (@thoughtLEADERS) Managing Director of thoughtLEADERS LLC. Mike was recently named the Columbus, Ohio Small Business Leader of the Year for 2010 and just released One Piece of Paper, The Simple Approach to Powerful, Personal Leadership. Henry – Mike, thanks for doing this interview. Could you share » Read More
Things are going to get a lot worse before they get worse. – Lily Tomlin How bad does it need to get before you do something about it (“IT” is the processes and systems in your organization) In reading a post by Guy Kawasaki on the American Express OPEN Forum site, I found this comment, “Act » Read More
“I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.” Robert McCloskey You walk away from the conversation thinking, I am sure he knows what I meant, after all he knows what I expect! But does he really » Read More
