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Tag Archives: Management

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Assertions & Assessments: What Comes After Your “Ass…”?

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We all know language is key to leadership.  The subtleties, nuances, intonations, and gestures have profound effects on leaders’ credibility and on organizations’ success.  Yet, while we think about the customers of our products and services, many of us don’t think as much about the ‘hearers’ (customers) of our words when it’s our own people. » Read More When » Read More

The New Labor Movement

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@Atholpady
That Sucks!

When I was 15 years old, I desperately wanted to leave home and see the world. Mom made it clear that to do that, I’d need some cash. So I did what any self-serving kid would do. I got a job. My first teenage jobs were: Church camp dishwasher Auto dealer file clerk Guitar cord » Read More

How to Turn Customers into Raving Fans with One Email

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Raving fan

This last Christmas, my wife and I ordered some Baylor University fan gear from Fanatics. My experience wasn’t bad, although I do remember thinking the shipping seemed unusually slow.  I chalked it up to the holidays and really didn’t think much about it.  The sweatshirt, cap, and other things I bought were good quality and, overall, » Read More

Hiring? Promoting? How to Pick an A Player

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(Editor’s Note: Last week at #TChat Events, the TalentCulture community explored best practices in candidate screening with Chris Mursau, Vice President at Topgrading, and Jean Lynn, VP of HR at Home Instead Senior Care. Afterward, some of our participants expressed interest in learning more about how the Topgrading method works. In response, Chris shared this » Read More

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Understanding resistance to change

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Is resistance to change truly irrational? Many times, people being impacted by an organizational change initiative are called “irrational” or even worse by those leading the effort. However, even someone who is clinically insane is behaving rationally within their worldview. To themselves, people do not behave irrationally though they may be viewed that way by » Read More

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Is Your Brilliance Hiding in Plain Sight?

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You have your own way of getting work done through others.  As a manager, your own inherent values and ideas of how the world works (and should work) drive how you handle issues with the human beings in your charge. Something I notice with my clients and myself is that we often suppress our initial » Read More

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Stages of Change

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How can you approach organizational change without first knowing where people are in their change readiness? The change model presented here is the Transtheoretical Model (TTM) coupled with key components of Lewin’s Change Theory.  This approach to organizational change focuses attention on the individual with the assumption that organizational change is the collective change of » Read More

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The Slippery Slope of Not Asking Why

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I’d like to think I’m good at challenging the status quo.  To get regular reality checks, I spend time with college kids creating for-profit and not-for-profit businesses aimed at solving wicked problems.  They truly challenge the status quo and it is, fortunately, invigoratingly contagious. Sometimes (most of the time?), the status quo is so deeply engrained » Read More

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Strategic success through people

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How prepared is your organization to implement your strategic plan and move the necessary change forward? Strategic success requires more than a strategic plan; it requires the right employees with the right skills, in the right place, at the right time.   The essence of the Strategic Plan is the set of strategies that will » Read More

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3 Secrets of Great Leadership in 3 Seconds

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I recently had the honor of participating on a graduate school alumni panel. This was my chance to give back, by sharing some advice with the incoming students of the various graduate programs offered by the business school. Standing in front of a room full of future M-somethings, I answered questions about why I pursued » Read More

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