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Tag Archives: Management

10 Management Lessons from Dragon Army

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Business insights can come from unexpected places, including children’s literature. Science fiction writer Orson Scott Card paints a marvelous portrait of people management, vividly contrasting what motivates and what demoralizes, and what creates excellence versus lackluster results.

4 Tips to Engage New Recruits

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Starting a new job presents a mix of emotions.  New opportunities, people, responsibilities and tasks always get the blood flowing on the first day.  At the same time, going through so much change so quickly without a familiar face to rely on can be overwhelming for some people. While the first day is a pivotal » Read More

3 Tips to Deliver Bad News Like a Leader

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Clients often come to me when they have to deliver what they considered “bad news” to an employee. It might be something like: Her job is changing and she doesn’t have a say. He has this behavior or performance issue that is starting to cause a serious problem. You’re giving her a performance rating she’s » Read More

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Slice Through Overwhelming Workloads

If you’ve ever played Tetris, you know how quickly things can spiral out of control. Tiles begin to pile up, and soon you’re working feverishly—even though you know that you’re past the point where you can even keep up with everything that’s coming at you, let alone reverse the trend to actually win. Sometimes workloads » Read More

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Assertions & Assessments: What Comes After Your “Ass…”?

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We all know language is key to leadership.  The subtleties, nuances, intonations, and gestures have profound effects on leaders’ credibility and on organizations’ success.  Yet, while we think about the customers of our products and services, many of us don’t think as much about the ‘hearers’ (customers) of our words when it’s our own people. » Read More When » Read More

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The New Labor Movement

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That Sucks!

When I was 15 years old, I desperately wanted to leave home and see the world. Mom made it clear that to do that, I’d need some cash. So I did what any self-serving kid would do. I got a job. My first teenage jobs were: Church camp dishwasher Auto dealer file clerk Guitar cord » Read More

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How to Turn Customers into Raving Fans with One Email

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This last Christmas, my wife and I ordered some Baylor University fan gear from Fanatics. My experience wasn’t bad, although I do remember thinking the shipping seemed unusually slow.  I chalked it up to the holidays and really didn’t think much about it.  The sweatshirt, cap, and other things I bought were good quality and, overall, » Read More

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Hiring? Promoting? How to Pick an A Player

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(Editor’s Note: Last week at #TChat Events, the TalentCulture community explored best practices in candidate screening with Chris Mursau, Vice President at Topgrading, and Jean Lynn, VP of HR at Home Instead Senior Care. Afterward, some of our participants expressed interest in learning more about how the Topgrading method works. In response, Chris shared this » Read More

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Understanding resistance to change

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Is resistance to change truly irrational? Many times, people being impacted by an organizational change initiative are called “irrational” or even worse by those leading the effort. However, even someone who is clinically insane is behaving rationally within their worldview. To themselves, people do not behave irrationally though they may be viewed that way by » Read More

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Is Your Brilliance Hiding in Plain Sight?

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You have your own way of getting work done through others.  As a manager, your own inherent values and ideas of how the world works (and should work) drive how you handle issues with the human beings in your charge. Something I notice with my clients and myself is that we often suppress our initial » Read More

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