Assertions & Assessments: What Comes After Your “Ass...”?

Professional Development

April 15, 2014
Deborah Mills-Scofield

Topics

Authentic, Communication, employee engagement, Leadership, Management

We all know language is key to leadership.  The subtleties, nuances, intonations, and gestures have profound effects on leaders’ credibility and on organizations’ success.  Yet, while we think about the customers of our products and services, many of us don't think as much about the ‘hearers’ (customers) of our words when it’s our own people. [...] When we make assessments sound like assertions, we lose credibility.  Our people wonder:  “Why is that so?” “How does she or he know that?” “What made him or her draw that conclusion?”

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#leadchange

marionchamberlaMarion M.Chamberlain@marionchamberla·
12h

Create impact on the world as a leader. #leadership #leadchange https://t.co/rcNsojlUUS

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leadchangegroupLead Change Group@leadchangegroup·
13h

Talking to your boss is tough, but if you want a better #WorkLifeBalance, it may be necessary. @SanderRiya has a few tips to help you get the conversation going. #LeadChange https://t.co/BAoGzG34lq

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thehrgoddessJane Perdue@thehrgoddess·
17h

Sometimes, achieving the greater good means letting go of your "I’m right/you’re wrong" positioning. #LeadChange by @thehrgoddess via @leadchangegroup https://t.co/KU2qXK9he6

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leadchangegroupLead Change Group@leadchangegroup·
21h

#Delegating responsibility sends two clear messages: I trust your competence, and I believe you will get on with it in the way that best suits you from within your expertise. #LeadChange @MarkusvanAlphen https://t.co/TRXW7d6bc2

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