Leaders Who Listen
Take a moment and think of a leader you admire. Focus on how he/she interacts with their audience.
Does the leader listen and provide undivided attention? Or, does the leader at times cut off the other person in the middle of conversation?
Not to take any sides in politics, but former President Bill Clinton has the gift of captivating the attention of the person he is talking to by looking at the person intently like no one else is around them. By doing this, he makes the person feel special.
As Stephen Covey says, “Most people do not listen with the intent to understand; they listen with the intent to reply.” I personally have done this many times; I listened to respond, instead of listening to learn. As I became aware of my mistakes, I put an effort to listen carefully. At that point, I learned that I was indeed listening, but not understanding, when I experienced that I failed to remember some of the points that were discussed.
I decided to understand the different barriers to listening to help me avoid them: distractions, for example, such as anyone doing something and making noises; emotions that affect effectiveness; inattentiveness; and lack of clarity. By understanding these barriers, I’m able to focus.
A leader listens to receive, retain, process and translate the message. You’ll notice that great leaders are good listeners because they are not afraid to repeat what they heard to ask for confirmation. They also look into non-communication forms like facial expressions, gestures, and body language to get a complete picture.
How does a leader demonstrate effective listening?
- Always maintains eye contact (most important).
- Uses body language to demonstrate that he/she understands what is being communicated by nodding.
- Asking questions to clarify the points.
- Repeating the message to receive confirmation.
To be a good leader, one must master the art of listening. By developing this skill, over time you’ll slowly head in the right direction.
Let me know your thoughts on my post. Do you agree? If you don’t, please share your thoughts.