November 2018 Leadership Development Carnival

Welcome to the November Leadership Development Carnival. We’re excited to share posts from leadership experts from around the globe on the topics of communication, customer service, development, engagement, and more.


Dana Theus of InPower Coaching submitted INSIGHT: People Problems – Who’s Fault Is It Anyway?. Dana suggests: "Experiencing people problems at work? Maybe it's not your fault, but it is your problem to figure out how to navigate into a more appealing work situation." Discover Dana on Twitter at @DanaTheus.

Beth Beutler of H.O.P.E. Unlimited provided A Simple Suggestion to Reduce Your EmailIn this post, Beth suggests: "Email is part of life. It gets unfairly criticized sometimes, but it is a challenge to many people. This one suggestion will help you reduce the volume in your inbox and free up time for more important needs." Find Beth on Twitter at @bethbeutler.

Customer Service

Chip Bell provided AIR CONDITIONED SERVICE. Chip writes: "The difference between basic customer service and great customer service is like the differences between a fan and an air-conditioner!" Follow Chip on Twitter at @ChipRBell.

Steve Digioia of Steve Digioia provided Leadership Series: Ron Kaufman. Steve writes, "Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and culture. He is featured in this audio interview where he shares his experience, knowledge, and best tactics on how to be a leader in the customer service industry." Follow Steve on Twitter at @SteveDigioia.


Bernd Geropp shared How To Give Feedback. Bernd shares: “As a manager, you need to know how to give feedback. It‘s your job to help your employees to develop and to improve. They need constructive feedback for this – both positive and negative. Discover Bernd on Twitter at @moreleadership.

Wally Bock of Three Star Leadership provided 3 Reasons Why Great Bosses aren’t Bossy. Wally states: "Great bosses know that being bossy is bad for morale, bad for productivity, and bad for them." You can find Wally on Twitter at @WallyBock.

Lisa Kohn of Thoughtful Leaders provided Vulnerability is Not a Dirty Word, it’s a Leadership SkillLisa questions a myth that is an important part of being human . . . and of leading. You can find Lisa on Twitter at @ThoughtfulLdrs.

Jim Hauden and Rich Berens of ROOT INC. shared Work is Broken. They write: "Just because the business world has always operated one way doesn’t mean it should keep operating that way. And this is why leaders owe it to their people to eradicate the blind spots that are most certainly holding back their people, their business, and their cumulative success.” Discover Jim and Rich on Twitter at @therootinc.

Jon Mertz of Thin Difference submitted Generations: Leading Younger and Older. Jon states: "Generational challenges seem more superficial than real. As leaders, we must focus on what we can learn from both younger and older generations." Discover Jon on Twitter at @thindifference.

Mary Ila Ward of Horizon Point Consulting submitted The Power of PauseOftentimes, pausing to re-evaluate the timing of and need for things is critical. If you have trouble with pausing and patience, Mary Ila shares some things that may help you self-reflect on whether or not a pause is needed. Discover Mary on Twitter at @MaryIlaWard.

David Dye of Let's Grow Leaders provided How Leaders Can Get the Most from CriticismDavid shares 10 ways leaders can leverage criticism well and view it as a gift. Find David on Twitter at @davidmdye.

Shelley Row provided When to NOT Trust Your Gut. There are many times we SHOULD take our gut feelings into consideration, even in business decisions. But Shelley Row also cautions us to not ALWAYS trust our guts. Find Shelley on Twitter at @shelleyrow.

Jon Verbeck shares Focus on Profit Part 1: Decrease Costs. "If you lead a company (even as a solopreneur) you must take profit into account, or else why are you in business?" CFO Jon Verbeck gives us a major pointer for increasing our profits, and helps leaders understand these important elements of running a department or business. Find Jon on Twitter at @jonverbeck1.

Justin Setzer of Plan to Lead provided Five Steps to Crush Your Business and Life Goals. Justin summarizes: "Work-life balance sounds great in principle, but isn't always practical." Leadership Coach Justin Setzer provides pointers for living a more intentional life. Find Justin on Twitter at @plantolead.

Joel Garfinkle of the Career Advancement Blog submitted 6 Tips for New Managers. Joel shares: "We all want to navigate our new roles successfully and becoming a manager can mark a dramatic shift from your previous role. It may feel a bit overwhelming at times. Avoid these 6 classic mistakes and you'll be on your way to becoming a great boss." Follow Joel on Twitter at @JoelGarfinkle.

Marcella Bremer of Leadership and Change Magazine provided Positive Culture: Attention for people. Marcella summarizes: "Appreciative attention for people helped this client lower their absenteeism. Simple things can make a difference and help develop a more positive culture. How absent or present are you at work?" Connect with Marcella on Twitter at @marcellabremer.

Ken Downer of Rapid Start Leadership provided Leadership Exercises: 7 Ways to Build Your Influencing Muscles. Ken writes: "It may not be exactly like running laps on the track or doing reps in the gym, but there are exercises we can do that will make us better leaders. Consider adding these seven ideas to your daily leadership fitness routine." Follow Ken on Twitter at @RapidStartLdr.


Michael Lee Stallard of Michael Lee Stallard submitted I'm Optimistic About the Future of Leadership. While it's possible to argue that today's leadership training and workplace culture models have failed, Michael Stallard writes that there's cause for optimism. Here's why. Follow Michael on Twitter at @michaelstallard.

Chris Edmonds of The Purposeful Culture Group provided Culture Leadership Charge: Solving the Talent CrisisIn this post, Chris outlines: "83% of employees want to leave their jobs, according to a recent survey. What can companies to to retain talented, engaged team members?" Chris Edmonds shares some insights. Follow Chris on Twitter at @scedmonds.

John Stoker of Dialogue Works provided 12 Ways to Connect with Millennial Employees. John states: "Recently my millennial sons returned to live at home for the summer. I had to learn a number of things about communicating and connecting with them. What I learned greatly improved my ability to communicate and establish rapport.Follow John on Twitter at @johnrstoker.

David Grossman of The Grossman Group shared 4 Key Issues That Can Get in the Way of Giving Effective Feedback. David writes: "Giving feedback can be one of the most difficult things to do as a leader, which is why so many leaders avoid it. To help make giving feedback easier and more effective, avoid these 4 issues that can often get in the way.” Discover David on Twitter at @thoughtpartner.

Laura Schroeder of Working Girl provided Work Hard, Wear Jeans, Have Fun. Laura states: "The best way to attract great talent is to be the kind of place to work great talent wants to work for. The catch is this means different things to different people." Connect with Laura on Twitter at @workgal.

And More...

Stephanie Skryzowski of 100 Degrees Consulting submitted Five Steps to Building Nonprofit Financial Sustainability. Stephanie writes: "You’ve heard the statistic that half of all new businesses fail within the first five years, right? In fact, the Nonprofit Times released a study in early 2018 that claimed 'most charities are teetering on financial peril'. I’ve found a solution and I am thrilled to share it with you because it’s an industry game-changer. I am going to walk you through today how to implement the Profit First strategy into your nonprofit to build long-term financial sustainability." Find Stephanie on Twitter at @Steph100Degrees.

Julie Winkle-Giulioni provided 3 Interviewing Mistakes Smart Managers Routinely Make. Julie states: "As a manager, recruiting, interviewing, selecting and hiring talent may be among your most valuable contributions to the organization. This article shares the results of field research with hundreds of managers throughout the US, Europe and Asia highlights the key interviewing mistakes that even smart managers find themselves making over and over again." Connect with Julie on Twitter at @julie_wg.

Jim Taggert of Changing Winds provided Is Tough-Ass Leadership Better Than Servant Leadership?. Jim shares: "Some people argue that in a competitive world being a nice boss and being inclusive is a recipe for corporate disaster. They argue that being hard on people is what's needed for succeed. Where do you stand?" Find Jim on Twitter at @72keys.

Susan Fowler provided What's the "why" of your job?. Susan says: "The skill of self-leadership includes having the mindset and skill set to proactively clarify, negotiate and reframe your goals. So, whatever you do, don’t start your day with only 25 letters. The 'why' is essential to your quality of motivation, well-being and performance." Follow Susan on Twitter at @fowlersusann.

Art Petty of Art Petty provided Leadership Caffeine: Lessons for Management Fixers. Art recaps, "It's a great vote of confidence when your boss picks you to lead the turnaround of a struggling team or function. You're the management fixer, charged with figuring out what's not working and how to fix it. And while this is a great career opportunity, there are a number of ways you can misfire in this role. This article offers 7 hard won ideas to help you make the best of a team or function turnaround opportunity." Find Art on Twitter at @artpetty.

Anne Perschel of Germane Coaching & Consulting provided How Leaders Power Pause Under Stress. Anne states: "The power pause helps leaders avoid over reacting when triggered. The more stress we’re under, the more easily and quickly we’re triggered. Since the stress isn’t going to let up, leaders need solutions and they need them fast." Connect with Anne on Twitter at @bizshrink.

Randy Conley of Leading with Trust provided The 5 Causes of Psychological Safety and Why You Need to be a Safe Leader. "Establishing a safe and trusting environment that allows team members to step up and contribute their best work is arguably one of the most important leadership priorities." In this post, Randy Conley shares the five causes of psychological safety and why it's important for you to be a safe leader. Follow Randy on Twitter at @RandyConley.

Christina Felty of IA HR submitted How to Get the Most Out of Hiring an HR Transformation Advisor. Christina states: "Transforming HR is a big job. If you're rolling out new technology to make work better, you'll probably need help. Here's how to make sure you set up your project for success if you're bringing in outside advisors." Follow Christina on Twitter at @voiceofhr.

Ronni Hendel of Actionable Conversations  shared Finding Center in Turbulent Times. Ronni recaps: "Navigating the complexity of this moment in our history is no easy task. The practice of Centering, explored in this post, can help us pause, reorient and operate, even now, from our best selves." Find Ronni on Twitter at @ronnihendel.

Thank you to everyone who submitted articles for this month's carnival! If you would like to be on the distribution list for submission calls, please fill out this form and we'll be happy to add you to the list.

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