Phil Gerbyshak - Make It Great!

Episode #2 of Meet LeadChange this Thursday, July 1, 2010 at 3 PM EDT will be an interview with Phil Gerbyshak (@PhilGerb, LinkedIn).  Phil has been managing people since he was 16 years old. He is the coauthor of the book Help Desk Manager’s Crash Course and has been working with clients to create great customer service experiences for the past 15 years. Phil’s mission on this planet is simple: to help people unleash the greatness inside them, by connecting people to the ideas, people, and information they need to crank it up and take things to the next level.

Phil has been writing at Make It Great! Institute since early 2005, where he has shared over 2200 articles on building business relationships management, leadership, customer service, personal empowerment, and personal productivity topics. In 2010, he launched The Management Experts ( with Steve Roesler to offer a one-stop shop for all things management. From 2007 until 2009, Phil wrote for b5 Media on the Slacker Manager blog, where his work was recognized as one of the top 50 HR blogs.

His latest book #Twitterworks features success stories, tips and traps about using Twitter for independent restaurants and small businesses.

Phil helps IT organizations increase employee & customer engagement. It's really not about the tools; it's all about the conversations you participate in and the connections you create and cultivate. Over 1000 articles to help you at

Make It Great Thursday July 1, 2010 and listen in as I interview Lead Change Group member Phil Gerbyshak.  This should be a lot of fun!

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