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Want to Build Trust? Try Embarrassing Yourself!

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Oh, those feelings of embarrassment! You feel your body start to sweat, your face turning red, and it feels as if every person in sight is staring at you while you make a buffoon of yourself. Those embarrassing moments you experience may actually help build trust with others. A study by researchers at U.C. Berkeley suggests the » Read More

Assertions & Assessments: What Comes After Your “Ass…”?

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We all know language is key to leadership.  The subtleties, nuances, intonations, and gestures have profound effects on leaders’ credibility and on organizations’ success.  Yet, while we think about the customers of our products and services, many of us don’t think as much about the ‘hearers’ (customers) of our words when it’s our own people. » Read More When » Read More

What Every Leader Should Know About Organization Culture

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Your behaviors are contagious. Choose carefully. Perhaps you are familiar with a popular insurance company TV ad based on the concept of “paying it forward.” A woman prevents a guy from stepping off the street corner into the path of an oncoming car.  The man who observes this from a restaurant window later helps a » Read More

Baldheaded Service

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 She was the COO of a large company and this was the leadership conference for the company. I was there as a keynote speaker and her “message to the troops” came right before my closing remarks. She had been going through chemotherapy for breast cancer and was completely bald…no wig and no hat. And, she » Read More

When Leaders Lose It

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It was one of those moments that you wanted to take back right after it happened. I was discussing some equipment concerns with Sid, our facilities director.  We had ten expensive transport units that were purchased a few months prior to my coming on board, and they were breaking down quickly. We had no success » Read More

Instigator Hangout April 12, 2014

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Imagine the irony of “following” a leadership development community. Think about it. If we want to develop leaders, must we make them “follow” us? Have you ever considered how pervasive the idea seems to be that we must be taught or that we must be led? In true Lead Change style, we are setting out » Read More

3 dueling paradoxes leaders embrace

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If you knew a replacement part would add an extra 90¢ in costs and yield only a dime in warranty savings, would you authorize use of the more expensive part? Probably not. Managers would crunch the business case and find the spending increase unjustified. But suppose you knew the additional cost would prevent costly accidents » Read More

Five Ways to Build Distrust

The Hard Truth About Trust

There are certain core leadership principles that run deep in leading well, and one is trust. Trust doesn’t just happen. Although trust should be second nature, the reality is trust takes effort. This isn’t an effort in a time-consuming way but in a fully-engaged leading way. In fact, distrust is easier to do and may » Read More

4 Ways to Unleash Leadership Energy

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Following is a guest article from Achim Nowak.  Achim has a distinctive ability to connect deeply and authentically with others in a way that ignites their passion and energy. It is my pleasure to share some of his wisdom with you here. By the time I get hired to coach a senior executive, he’s been subjected » Read More

In Search of the Perfect “Boss”

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No one hates the “B” word as much as I do, so why did I chose that word for the title of my first book?  Because despite all our efforts to “lead change” and encourage servant leadership, most of our readers are struggling in imperfect hierarchical organizations working for an imperfect boss. And even as » Read More

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