Already a member? Login here

Tag Archives: emotional intelligence


Are You Getting an A in Social Excellence?

Young Boy at School Raising His Hand to Answer in Class

Social Excellence [n]: A state of perpetual generosity, curiosity, positivity, and openness to limitless possibility. A desire to intentionally connect with others. The ability to engage in deep, meaningful conversation. Acting in a responsible and respectable manner with high expectations of others… the highest level of societal participation and contribution. What is social excellence beyond » Read More


Emotional Intelligence: Ten Things You May Not Know

emotional intelligence

Regardless of the situation, Emotional Intelligence (EI) is critical. Managing one’s own emotions as well as adequately and appropriately responding to the emotions of those around us is vital to solid leadership. How is your knowledge of Emotional Intelligence? Read ten interesting facts about Emotional Intelligence here…


The New Definition of CEO Chief

If emotional intelligence is not part of your training and development portfolio – please add it.  I’ve concluded – much of what goes wrong behavioral in leading, managing, and counterproductive employee behavior, can be tied to EQ (emotional intelligemce). Read more…


How to Turn Customers into Raving Fans with One Email

Raving fan

This last Christmas, my wife and I ordered some Baylor University fan gear from Fanatics. My experience wasn’t bad, although I do remember thinking the shipping seemed unusually slow.  I chalked it up to the holidays and really didn’t think much about it.  The sweatshirt, cap, and other things I bought were good quality and, overall, » Read More


Be Glad They’re Telling You Off

Outrageous Coach

As a manager, have you ever been in a situation like this? You’re dreading this meeting.  You’re rolling out the new changes to the benefits plan.  Of course employees are going to be paying more for less.  Your goal is to keep the reaction to a low roar. One of your employees ambushes you in » Read More


The Mindful Heart – Leading ourselves and others mindfully


“Mindfulness lets us absorb the richness of the moment instead of going through life with half of our attention on the past or future or our own mental chatter.” Wisdom Commons As leaders, we are accountable for creating environments in which our teams are nurtured and energized. Our culture innovates and flourish, and our communities » Read More


How to Not Be “That” Manager


Managers of people can get a bad rap.  Sometimes it’s deserved. As an employee, can you relate to any of these scenarios? You receive a series of emails from your boss on the XYZ Project.  If he would have read through his inbox, he might see that all his questions are eventually answered.  He wouldn’t » Read More


Managers: Do you “ask” enough?

ASK: Always Seek Knowledge

Master the art of asking and you will enrich your understanding of employees, the challenges they face, and their ideas for meeting those challenges. Workers will sense that you care about what they have to say, and that will lead to higher employee engagement and stronger business results.


Can A Bull Manage A China Shop?

Organizations often put Bulls in managerial positions, expecting them to deliver great things. For a time, results may look good. But if you dig deeper, you will find eroding employee engagement, which leads to expensive turnover and sub-optimal business performance.


Is Your Brain Undermining You?

Couple Facing Off

Get Ahold of Yourself When Interactions go Awry. “I have come to the frightening conclusion that I am the decisive element… I can be a tool of torture or an instrument of inspiration. I can humiliate or humor, hurt or heal. In all situations, it is my response that decides whether a crisis is escalated » Read More

© 2014 Lead Change Group