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Tag Archives: emotional intelligence

How to Turn Customers into Raving Fans with One Email

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Raving fan

This last Christmas, my wife and I ordered some Baylor University fan gear from Fanatics. My experience wasn’t bad, although I do remember thinking the shipping seemed unusually slow.  I chalked it up to the holidays and really didn’t think much about it.  The sweatshirt, cap, and other things I bought were good quality and, overall, » Read More

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Be Glad They’re Telling You Off

Outrageous Coach

As a manager, have you ever been in a situation like this? You’re dreading this meeting.  You’re rolling out the new changes to the benefits plan.  Of course employees are going to be paying more for less.  Your goal is to keep the reaction to a low roar. One of your employees ambushes you in » Read More

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The Mindful Heart – Leading ourselves and others mindfully

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“Mindfulness lets us absorb the richness of the moment instead of going through life with half of our attention on the past or future or our own mental chatter.” Wisdom Commons As leaders, we are accountable for creating environments in which our teams are nurtured and energized. Our culture innovates and flourish, and our communities » Read More

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How to Not Be “That” Manager

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Managers of people can get a bad rap.  Sometimes it’s deserved. As an employee, can you relate to any of these scenarios? You receive a series of emails from your boss on the XYZ Project.  If he would have read through his inbox, he might see that all his questions are eventually answered.  He wouldn’t » Read More

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Managers: Do you “ask” enough?

ASK: Always Seek Knowledge

Master the art of asking and you will enrich your understanding of employees, the challenges they face, and their ideas for meeting those challenges. Workers will sense that you care about what they have to say, and that will lead to higher employee engagement and stronger business results.

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Can A Bull Manage A China Shop?

Organizations often put Bulls in managerial positions, expecting them to deliver great things. For a time, results may look good. But if you dig deeper, you will find eroding employee engagement, which leads to expensive turnover and sub-optimal business performance.

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Is Your Brain Undermining You?

Couple Facing Off

Get Ahold of Yourself When Interactions go Awry. “I have come to the frightening conclusion that I am the decisive element… I can be a tool of torture or an instrument of inspiration. I can humiliate or humor, hurt or heal. In all situations, it is my response that decides whether a crisis is escalated » Read More

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The Light Within

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She’d been impossible to miss – tall, impeccably groomed and stylishly dressed – flitting from table to table, rarely spending more than a minute or two before moving on. Movement out of sync with the 20-minute table rotations at the women’s networking event. Her final perch was our table, joining us in the last few » Read More

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Diminish Your Self-Critic

By Artful Danni

And now for something completely different. Is your self-critic stronger than your self-worth? If we’re willing to admit it, that critical voice inside us is usually turned up to full volume. We’re ready to beat ourselves up for even the smallest mistake. To learn from a mistake is useful. But to listen constantly to the » Read More

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Find Your Blind Spot: A Self-Reflection Activity for Managers

Find Your Blind Spot: A Self-Reflection Activity For Managers

We humans tend to evaluate others through the lens of our own best traits. We often value people who have our same strengths and undervalue people who don’t. Are you doing this unwittingly? And if you are, what effect does it have on your team’s morale and performance?

© 2014 Lead Change Group