One of the great beliefs we have as managers is that our job is to listen to our employees’ ideas and then go implement those that we find valuable. Sounds like a great idea. But as managers we know the reality is that a good many employee ideas just don’t make business sense. Read more…
Wouldn’t it be a dream if every employee could add $13,000 to the bottom line of your business each and every year? No need to dream because research shows that’s exactly what happens when an employee shifts from being disengaged to engaged. Read More…
In a LinkedIn poll we conducted 80 percent of managers said that less than 10 percent of employees’ ideas ever get implemented. Sad I often ask managers this question: “Is the key thing a manager can do to engage employees is to listen to their ideas and increase the number that get implemented?” The consensus » Read More
“A ‘squeaky wheel’ isn’t the highest priority project. It’s the loudest or most noticed. In many organizations, it gets the grease, while projects with greatest potential to bring about business results get delayed or set aside.” This quote, from the book Everything’s A Project, is playing like a mantra in my thoughts. We focus on squeaky wheels because they are irritating, not because they are important. We want the irritation to go away. But oil isn’t the answer.
“This economic crisis doesn’t represent a cycle,” says Jeffrey Immelt, the CEO of General Electric, about The Great Recession. “It represents a reset. It’s an emotional, raw social, economic reset. People who understand that will prosper. Those who don’t will be left behind.” We are living in the Age of Mass Customization, a term coined » Read More
I was sitting in a coffee shop writing a post and there was interview going on at the next table. What struck me, as I tried to write, was the amount of time the interviewer spent talking to versus listening to the interviewee. He would ask a question and as soon as she started to » Read More
Today we are faced with the pre-eminent fact that, if civilization is to survive, we must cultivate the science of human relationships. —Franklin Delano Roosevelt, 1945 Your emotions and actions impact those you lead. Research indicates that a ten percent increase in a perception of a leader who creates a positive emotional work climate results » Read More
I was a new middle manager on my first trip across the country to the Corporate Office and was seated in the Executive Boardroom for a meeting. As we were preparing to take a short break, the CEO leaned across the table and asked me, “Chery, have you shared your vision with your team?” I » Read More
“Despite the economic recession, more employees are looking for opportunities outside of their organization than in 2008, suggesting that 2011 will be a challenging year for retention (and a hot market for firms to attract top talent).” Blessing White, 2011 Employee Engagement Report What is happening? While salaries are an important component to work and » Read More
Every passenger wants to be treated like a first class passenger and that is exactly what Porter does – their moto… Flying Refined. Porter’s Success I was deep into my work as I noticed the snack and beverage cart from the corner of my eye. I was aware of it but not ready to disengage » Read More
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