“This economic crisis doesn’t represent a cycle,” says Jeffrey Immelt, the CEO of General Electric, about The Great Recession. “It represents a reset. It’s an emotional, raw social, economic reset. People who understand that will prosper. Those who don’t will be left behind.” We are living in the Age of Mass Customization, a term coined » Read More
I was sitting in a coffee shop writing a post and there was interview going on at the next table. What struck me, as I tried to write, was the amount of time the interviewer spent talking to versus listening to the interviewee. He would ask a question and as soon as she started to » Read More
Today we are faced with the pre-eminent fact that, if civilization is to survive, we must cultivate the science of human relationships. —Franklin Delano Roosevelt, 1945 Your emotions and actions impact those you lead. Research indicates that a ten percent increase in a perception of a leader who creates a positive emotional work climate results » Read More
I was a new middle manager on my first trip across the country to the Corporate Office and was seated in the Executive Boardroom for a meeting. As we were preparing to take a short break, the CEO leaned across the table and asked me, “Chery, have you shared your vision with your team?” I » Read More
“Despite the economic recession, more employees are looking for opportunities outside of their organization than in 2008, suggesting that 2011 will be a challenging year for retention (and a hot market for firms to attract top talent).” Blessing White, 2011 Employee Engagement Report What is happening? While salaries are an important component to work and » Read More
Every passenger wants to be treated like a first class passenger and that is exactly what Porter does – their moto… Flying Refined. Porter’s Success I was deep into my work as I noticed the snack and beverage cart from the corner of my eye. I was aware of it but not ready to disengage » Read More
The Emergency Row Announcement I found my seat in row 16. I was right in front of the emergency row. I could hear the flight attendant introducing herself to the six passengers seated in row 17. She explained that they must have chosen the emergency seats on purpose and were prepared to hear her emergency » Read More
5 Reasons Curious Leadership Will Strengthen Your Organization: Exploring fills you with a sense of adventure, learning how things work and why they work that way makes your every cell in your body dance! In your explorations, you turn things over and look underneath them. You dig in the dirt and examine everything you find. Squiggly things » Read More
Frank Wantland posted a creative piece over on his blog, Compete For People, about the importance of being truly involved and interested in the lives of the people employed by your organization. His perspective is more on the executive’s engagement than on the employee’s but he has an interesting story. It’s hard to fake genuine » Read More
One of my clients had recently started experimenting with how he responded to customer requests. His customers were co-workers —people internal to the company. He had been finding himself increasingly annoyed and impatient at their requests, and he wanted to change that. To his credit, he knew most of the annoyance he felt was simply » Read More
Recent Activity
