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Tag Archives: company culture

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Building Enduring Engagement

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Most organizations and their leaders now accept that simple worker compliance is insufficient for achieving operational excellence and long-term success. Management writers, consultants, and academics have been telling us this for years. For example, a new book by Karen Martin, The Outstanding Organization, places Engagement as one of four ‘fundamental conditions’ that allow an organization to » Read More

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11 Steps to Create Unity and Loyalty

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If there is one difference maker in organizations, it may be the leaders’ ability to create unity and loyalty. Unity and loyalty often make the difference between mediocrity and greatness. When I see an organization that lacks personal accountability and has a toxic culture of finger pointing and blame, it is usually the result of » Read More

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I’m Sorry You Feel That Way

I'm Sorry You Feel That Way

A key employee on your team asks to speak with you about a sensitive issue in which you have a role. You have an “Open Door Policy” so the two of you meet. When she explains the issues from her point of view, your impatient response is: “I’m sorry you feel that way.” Your spouse » Read More

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