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Tag Archives: Leadership

John Maxwell said, “Leadership is influence, plain and simple.” It’s not a set of behaviors, but the act of influencing others.

The Power of the Coffee Cup

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Okay, this really isn’t about a coffee cup. It’s a post about customer service and the difference quality customer service can make. You know, the kind of service that stays with you long after you’ve left the store or hung up the phone. The service you find yourself talking about with someone over lunch several » Read More

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6 Tips for Dealing with Conflicts in the Workplace

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No matter how productive, efficient, positive or friendly your work environment is, there will always be conflict.  Because of the competitive nature and the necessity to turn a profit, conflict is experienced in every workplace.  Just because conflict exists in your workplace doesn’t mean it can’t be productive or is always negative. There are times » Read More

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Leadership: From Transference To Transcendence

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We all have heard these phrases and sentiments spoken from various people in leadership positions: “I’m not here to make friends; I have a job to do” “We – can’t afford/don’t have the budget for – training” “You don’t have to like me, but you have to respect me and do what I say” Dan » Read More

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The Second Most Important Leadership Trait

Future Thinking

It’s no surprise research has shown one of the characteristics people most want to see in their leaders is honesty. Honesty is not geographically bound. This characteristic is listed as one of the top five most important leadership qualities from people around the world. Do you know what the second most important leadership trait is? » Read More

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8 tips for effective employee praise

If praising employees does not come naturally to you, here are a few tips for crafting words to motivate your team…

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What will they say when you’re gone?

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As family conversations sometimes go, out of the blue someone mentioned Aunt Dolly’s noodles. You could tell by the lull in the conversation and the smiles on faces that people were remembering how soul-satisfyingly delicious her noodles were. I’ll never forget the eulogy delivered by the pastor at her funeral. He spoke for nearly ten » Read More

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Are Sacrifices a Part of Leadership?

Leadership and Sacrifices

Many tough decisions need to be made every day. In hospitals and clinics, life-impacting decisions are made. On battlefields, just think of the decisions made and the ultimate sacrifices they may bring. Compared to sterile workplaces, the type of decisions and corresponding sacrifices pale in comparison. Yet, sacrifices happen every day and in every place. » Read More

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Are You a Spoilsport or a Spirit Booster?

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When your employees offer ideas, your response can make or break your organization. You don’t have time for everything. There’s a lot at stake right now, and your boss is breathing down your neck. Your employee raises an idea in the staff meeting. You tried that idea once before. Five years ago. It was a dismal » Read More

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10 Management Lessons from Dragon Army

Business insights can come from unexpected places, including children’s literature. Science fiction writer Orson Scott Card paints a marvelous portrait of people management, vividly contrasting what motivates and what demoralizes, and what creates excellence versus lackluster results.

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Do you listen to your gut or to your logic? Which one is right?

We all know the feeling…that situation that gives us hesitation. That pregnant pause. The wrestling between our mind and our instinct. Gut versus logic. With which should we side? Read more…

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