Whenever managers talk to me about work issues, the conversation inevitably turns to employees seeming to “not listen.” Evidence? Work is not getting done according to plan. It’s not meeting requirements or not on time, or not getting done at all. I often hear some form of the frustrated plea, “They just need to understand …”
If you relate to this, for the sake of argument let’s presuppose that your employees are reasonably smart people and not making your life miserable on purpose. Let’s take the focus off of why they don’t get it and instead focus on what you can do to change things.