Whenever managers talk to me about work issues, the conversation inevitably turns to employees seeming to “not listen.” Evidence? Work is not getting done according to plan. It’s not meeting requirements or not on time, or not getting done at all. I often hear some form of the frustrated plea, “They just need to understand …”

If you relate to this, for the sake of argument let’s presuppose that your employees are reasonably smart people and not making your life miserable on purpose. Let’s take the focus off of why they don’t get it and instead focus on what you can do to change things.

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Mary C Schaefer
As a coach, trainer and consultant, Mary Schaefer's expertise is in helping managers and employees conquer their dread about difficult conversations, to go into them feeling equipped and confident. Personally and professionally, Mary's mission is to create work cultures where organizations and human beings can both thrive. Mary is a former HR manager, holds a Master's degree in HR and is certified as a Professional in Human Resources (PHR). She is co-author of the book, "The Character-Based Leader." You can follow Mary on Twitter (@MarySchaefer) or join her email list at bit.ly/mary-list
Mary C Schaefer

@MarySchaefer

Speaker/Coach/Trainer/Author, specializing in #EmpoweredManager(s) and #HumansAtWork. Fierce Idealist/Farmer's Daughter
TQ Jenny! MT @jennyberryacevo: Secret Revealed to Engage ur Resistant Employees @MarySchaefer http://t.co/RIX5B4WSop #leadchange #leadership - 1 min ago
Mary C Schaefer
Mary C Schaefer