The Hard Truth About TrustTo effectively cultivate trust we must recognize that trust is more than just a feeling.

It is an assessment we make, either consciously or unconsciously, regarding the extent to which we can count on someone to honor their promises, as well as the sincerity of their commitment to act in service of the commitments we share.

On a very personal level we also make assessments about whether someone “has our back.” Can they truly be counted on to consider our best interests, not only their own?

Unfortunately conversations about trust all too often digress into nebulous assessments made based on feelings, personality preferences, and ungrounded interpretations of intentions.  Read more.

Susan Mazza
Susan has worked with organizations and individuals around the world for over 25 years in developing relationships that work and producing exceptional results that matter. Passionate about instigating leadership, Susan is a Certified Coach, Speaker and Trainer who develops leaders and supports organizations in changing their culture as the essential foundation for turning their aspirations into their reality. She is a co-author of The Character-Based Leader, as well as the author of the Random Acts of Leadership blog. Connect with her on the Web, Twitter or Linkedin.
Susan Mazza

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Susan Mazza