The Hard Truth About Trust

by  Susan Mazza  |  Leadership Development

The Hard Truth About TrustTo effectively cultivate trust we must recognize that trust is more than just a feeling.

It is an assessment we make, either consciously or unconsciously, regarding the extent to which we can count on someone to honor their promises, as well as the sincerity of their commitment to act in service of the commitments we share.

On a very personal level we also make assessments about whether someone “has our back.” Can they truly be counted on to consider our best interests, not only their own?

Unfortunately conversations about trust all too often digress into nebulous assessments made based on feelings, personality preferences, and ungrounded interpretations of intentions.  Read more.

About The Author

Articles By susan-mazza
Susan Mazza works with leaders and their organizations to transform their performance from solid to exceptional as a business consultant, leadership coach and motivational speaker. CEO of Clarus-WORKS, Founder/Author of Random Acts of Leadership™, and Co-Author of The Character-Based Leader, Susan was named one of the Top 100 Thought Leaders by Trust Across America in 2013.  »  View Profile

What People Are Saying

Ben Simonton  |  16 Mar 2014  |  Reply

Certainly an extremely important subject Susan. In my capacity as a coach of executives and managers, the advice I give is contained in the video “How To Use Your Leadership Skills
to Build Trust In The Workplace”

Best regards, Ben

Join The Conversation