What True Leaders Know About Emotional Intelligence

by  Gleb Tsipursky  |  Leadership Development
What True Leaders Know About Emotional Intelligence

True leaders at any level of the totem pole show their leadership primarily through managing their own emotions. After all, the only things we can control in life are our thoughts, feelings, and behaviors, and if we can manage those, we can lead our organizations from anywhere in the hierarchy.

True leaders show emotional intelligence by learning about the science-based patterns about how our emotions work and how to manage them.

If we know about how our minds work, we can be intentional about influencing our own thinking and feeling patterns. We can evaluate reality more clearly, make better decisions, and improve our ability to achieve goals, thus gaining greater agency, the quality of living intentionally.

How do our minds work? Intuitively, our mind feels like a cohesive whole. We perceive ourselves as intentional and rational thinkers. Yet cognitive science research shows that in reality, the intentional part of our mind is like a little rider on top of a huge elephant of emotions and intuitions.

Roughly speaking, we have two thinking systems. Daniel Kahneman, who won the Nobel Prize for his research on behavioral economics, calls them System 1 and 2, but I think autopilot system and intentional system describe these systems more clearly. The term intentional system in particular is useful as a way of thinking about living intentionally and thereby gaining greater agency.

The autopilot system corresponds to our emotions and intuitions. Its cognitive processes take place mainly in the amygdala and other parts of the brain that developed early in our evolution. This system guides our daily habits, helps us make snap decisions, and reacts instantly to dangerous life-and-death situations, like saber-toothed tigers, through the freeze, fight, or flight stress response. While helping our survival in the past, the fight-or-flight response is not a great fit for modern life.

We have many small stresses that are not life-threatening, but the autopilot system treats them as tigers, producing an unnecessarily stressful everyday life experience that undermines our mental and physical well-being. Moreover, while the snap judgments resulting from intuitions and emotions usually feel true because they are fast and powerful, they sometimes lead us wrong, in systemic and predictable ways.

The intentional system reflects our rational thinking, and centers around the prefrontal cortex, the part of the brain that evolved more recently. According to recent research, it developed as humans started to live within larger social groups. This thinking system helps us handle more complex mental activities, such as managing individual and group relationships, logical reasoning, probabilistic thinking, and learning new information and patterns of thinking and behavior.

While the automatic system requires no conscious effort to function, the intentional system takes deliberate effort to turn on and is mentally tiring. Fortunately, with enough motivation and appropriate training, the intentional system can turn on in situations where the autopilot system is prone to make errors, especially costly ones.

Here’s a quick visual comparison of the two systems:

Gleb Table

The autopilot system is like an elephant. It’s by far the more powerful and predominant of the two systems. Our emotions can often overwhelm our rational thinking. Moreover, our intuitions and habits determine the large majority of our life, which we spend in autopilot mode. And that’s not a bad thing at all – it would be mentally exhausting to think intentionally about our every action and decision.

The intentional system is like the elephant rider. It can guide the elephant deliberately to go in a direction that matches our actual goals. Certainly, the elephant part of the brain is huge and unwieldy, slow to turn and change, and stampedes at threats. But we can train the elephant. Your rider can be an elephant whisperer. Over time, you can use the intentional system to change your automatic thinking, feeling, and behavior patterns, and become a better agent in taking charge over your life and reaching your goals!

I hope this information fills you with optimism. It does me, since you can use these strategies to get what you want and achieve success in life.

  • What steps do you think you can take to evaluate where your emotions and intuitions may lead you to make mistakes?
  • What can you do to be prepared to deal with these situations in the moment?
  • What can you do to be an elephant whisperer and retrain your elephant to have thinking, feeling, and behavior patterns that match your long-term goals?
How can attention to emotional intelligence impact your leadership positively?
Photo Credit: Fotolia ra 2 studio

About The Author

Articles By gleb-tsipursky
Dr. Gleb Tsipursky is a social entrepreneur, writer, science popularizer, and scholar. He leads Intentional Insights, authored Find Your Purpose Using Science, and is a tenure-track professor at Ohio State. Get in touch with him at gleb@intentionalinsights.org

What People Are Saying

John Smith  |  15 Jan 2016  |  Reply

Hi, Gleb – thanks for an informative and very timely post:)

I appreciate the clear and useful way you explain our current understanding of neuroscience. I have read a few books, sat through a few workshops, and still struggle a bit getting a full sense of how all this works. Your article has been very helpful and I really like the Autopilot/Intentional model:).

One important point you make is about the Autopilot system, which I am used to naming as the lizard brain:). This system often gets short shrift and is downplayed as a very old and very simplistic system. The examples used relate to the basic “Fight, Flight, and Fright” options used by our early ancestors to avoid being eaten.

However, as you state, the Autopilot system mostly gets it right and is essential for survival on occasion. Maybe we need to give it a little more respect:)

Thoroughly enjoyed this post and have shared across my networks.


Gleb Tsipursky  |  18 Jan 2016  |  Reply

Hi John,

Very nice to hear you appreciated the insights in the post! I do indeed strive to clarify the academic research on neuroscience, psychology, and behavioral economics, and derive strategies useful for daily life based on it. That’s what my nonprofit organization, Intentional Insights, http://intentionalinsights.org/, is all about :-)

Our Autopilot system does deserve a lot of respect. The crucial thing is to notice when it doesn’t get it right using our Intentional system, and then nudge the Autopilot system into the right course of action. That way, we can rely on our Autopilot more often, make less mistakes, expend less cognitive energy, and achieve greater success in reaching our goals!

You might enjoy this article on building will-power, which is just a way of improving our capacity to manage our Autopilot system better: http://intentionalinsights.org/7-surprising-science-based-hacks-to-build-your-willpower


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