CEOs and leaders: Are you rewarding rabbit tricks?

Listening to the CEO of the $500m manufacturing firm describe the exploits of his operations vice president was fascinating:

“Louis was incredible … again. When the product defect was discovered, he told his team to do whatever was needed to fix it. After two weeks of all-hands-on-deck work, Louis got the glitch fixed and we only lost two mid-size accounts. I don’t know how Louis does it, but I’m glad he does. This was the third time in the last two years he came to the rescue.”

Whoa! Third time in two years this guy pulled a rabbit out of the hat and he’s getting kudos? Might Louis — and others within the organization — be missing some blinking red warning lights and a robot declaring, “Danger, Will Robinson?”

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