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Employee Relations Case Management

How Employee Relations Case Management Software Is Priced

How employee relations case management software is priced: the pricing models you will meet, what drives the cost and the fees that are easy to miss.

By LeadChange Research TeamUpdated

How much employee relations case management costs

Common pricing models: per employee per month, per user per month, per module or bundle, and custom quote. Too few vendors publish comparable list prices for us to give a price range; the models and cost drivers below explain what you will be quoted.

Pricing models explained

  • Per employee per month. Priced by the number of employees covered, often billed annually, because the tool serves the whole workforce.
  • Per user per month. Charged per HR, employee relations, legal or investigator user who works on cases.
  • Per module or bundle. Intake hotline, investigations, manager guidance and analytics sold as modules or bundles.
  • Custom quote. Large and multi-country programs are quoted individually, often with configuration and training services.

What drives the price

  • Number of employees covered
  • Number of investigator and HR users
  • Intake channels such as phone hotline and web reporting
  • Languages and countries covered
  • HRIS and single sign-on integrations
  • Migration of historical cases

Fees to ask about before you sign:

  • Phone hotline fees billed separately from the software
  • Migration and cleanup of historical case files
  • Configuration of case types and workflows
  • Investigator training
  • Outside investigators or counsel for sensitive cases

Changelog

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