Betterworks integrations
Betterworks Jira Integration
Yes. Betterworks lists a native integration with Jira. Data moves one way, from Jira to Betterworks.
- Integration type
- Native integration1
Requires A Jira administrator and a Betterworks Super Admin
What syncs
| Object | Direction | Frequency | Details |
|---|---|---|---|
| Milestone progress | Jira → Betterworks | Every hour, or synced by hand | From the Jira issues linked to the milestone. |
| Issue ID, title and resolution | Jira → Betterworks | With each sync | Open or closed status, plus any custom fields you set up; no descriptions. |
| Issues matching a JQL query | Jira → Betterworks | With each sync | New issues that match are connected to the milestone automatically. |
How to connect Jira to Betterworks
- As a Jira administrator and Betterworks Super Admin, open Admin, Program Configuration, Integrations, Third-party, and expand Jira.
- Turn the integration on, then create an API token in Jira.
- Enter an instance name, the email address, the host URL and the API token as the password, and click Create.
- On a goal's milestone, click the Jira icon, pick the cloud name and select issues, or enter a JQL query to connect every matching issue.
Other performance management software products that integrate with Jira
Native integration
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Marketplace or partner app
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Workleap Officevibe
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LeadChange Score: editorial assessment based on public information.
Related integrations
Betterworks and Jira: questions
Does Betterworks integrate with Jira?
Yes. Milestones in Betterworks can be linked to Jira issues, and their progress updates automatically every hour. It works with Atlassian-hosted Jira and with on-premises instances.
Can Betterworks update Jira tickets?
No. The integration only pulls information from Jira, and Betterworks notes that a two-way sync cannot be done.
What Jira data does Betterworks see?
Only the issue ID, title and resolution (open or closed), plus any custom fields you set up to measure progress; descriptions and other ticket details stay in Jira.
How often does Betterworks sync with Jira?
Every hour. You can also sync a milestone by hand from its right-side panel, with the three dots and Sync.
Can you link a Betterworks milestone to a JQL query?
Yes. Enter the JQL in the advanced search field and choose to connect every issue that matches the query, including issues created later. For sub-issues, write the query against them instead of the parent.
Can Betterworks connect to more than one Jira instance?
Yes. Several Jira instances can be connected to Betterworks.
Which other performance management software products integrate with Jira?
Leapsome, 15Five, Lattice, and Engagedly also list Jira.
Need software that works with Jira?
Answer a few quick questions, with Jira already selected as a tool you use, and get a shortlist with Betterworks and the products that fit your company.
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Sources
The 3 pages this page's facts come from, with the day we last checked each one. The numbers beside the figures above link here.
Quotes from the sources
- Betterworks betterworks.com/integrations
- Betterworks Integrations: Jira (Users) (Betterworks Support)“Automatic sync: The Betterworks Jira integration captures data from Jira and automatically updates the progress of your milestones in Betterworks every hour.” “We only access three standard items via the Jira integration: issue ID, issue title, and issue resolution (issue open/closed).”
- Betterworks Jira Integration for Administrators (NextGen) (Betterworks Support)“Note: You must be an administrator in Jira and a Super Admin in Betterworks to set up the integration.” “Click the toggle to Enable the integration.”