Common praise
- Broad all-in-one HCM coverage
- Useful employee self-service portal
Common complaints
- Cluttered menus requiring many clicks
- Some users find the interface hard to navigate
- Search and backend customization need improvement
UKG Pro Review
by UKG Inc.
UKG Pro is a cloud HCM suite combining HR, payroll, talent, time and attendance, scheduling and compliance, with Bryte AI and global payroll across 160+ countries.
- Company size
- Enterprises
- Pricing model
- Quote only
- Deployment
- Cloud
Best for
- Large employers wanting HR, payroll and time in one suite
- Multi-country employers needing global payroll
- Shift-based industries such as healthcare, retail and hospitality
Not ideal for
- Small teams that need published pricing
- Small businesses: UKG positions UKG Pro for enterprise organizations
How we evaluated UKG Pro
This review rests on 19 facts checked against UKG Pro’s official pricing pages and documentation, most recently on . We did not test the product hands-on: the score and the pros and cons use only those verified facts, as our methodology explains, and third-party ratings are quoted, never scored.
Our verdict
UKG Pro is a cloud HCM suite for enterprise organizations that want HR, payroll, talent, time and scheduling in one system, with payroll across 160+ countries. Pricing is quote-only, so budget for a sales process and a structured implementation.
Strengths
Broad suite coverage
The suite covers core HR, time and attendance, recruiting and onboarding, analytics, workforce planning, scheduling and talent management.
Evidence: Modules: Human resources, HR service delivery, Payroll, Talent management, Time and attendance, Scheduling, Strategic workforce planning, Compliance, Reporting and analytics, Communication and collaboration
Global payroll reach
UKG lists multi-country payroll across 160+ countries and 120+ currencies, plus multi-entity support in HCM.
Evidence: Countries supported: 160+ countries (global payroll)
Security attestations
UKG lists SOC 2 Type 2, ISO/IEC 27001 and GDPR across its products and runs a public trust center.
Evidence: SOC 2 Type II: Yes
Open APIs and webhooks
The Developer Hub documents Pro HCM and Pro WFM APIs, and UKG Webhooks provide event-driven change notifications.
Evidence: Open API: Yes
Weaknesses
Quote-only pricing
No UKG Pro price or plan list is published; Software Advice reports custom quotes only.
Evidence: Price transparency: Quote only
Interface usability complaints
Less suited to occasional users: reviewers mention menus that take several clicks to navigate.
Search and customization gaps
Reviewers say search and backend customization need improvement.
Price at a glance
Pricing model
Quote only
Quick answers
- How much does UKG Pro cost?
- UKG does not publish UKG Pro pricing. Software Advice reports custom quotes only, so cost depends on a sales quote.Based on Pricing model: Quote only
- Is UKG Pro free?
- No. UKG Pro is sold by custom quote and no free plan or published price is listed.Based on Price transparency: Quote only
- Is UKG Pro safe?
- UKG lists SOC 2 Type 2, ISO/IEC 27001 and GDPR compliance across its products, and publishes a trust center. We could not confirm HIPAA compliance.Based on SOC 2 Type II: Yes
- Does UKG Pro include payroll?
- Yes. Payroll is a listed module, and UKG advertises global payroll across 160+ countries.Based on Modules: Human resources, HR service delivery, Payroll, Talent management, Time and attendance, Scheduling, Strategic workforce planning, Compliance, Reporting and analytics, Communication and collaboration
Coverage of core HCM software capabilities
Each core capability we evaluate in HCM Software, checked against UKG Pro’s own documentation. “Not verified yet” means we have not confirmed it either way, not that it is missing.
7 verified of 12 core capabilities
HCM Software
- Core HR
- Payroll and tax · not verified yet
- Time and attendance
- Benefits administration · not verified yet
- Recruiting and onboarding
- Performance and learning · not verified yet
- Compensation management · not verified yet
- Analytics and reporting
- Workforce planning
- Multi-entity and global support
- Configuration and API
- Data portability · not verified yet
Specifications
Pricing
- Price transparency
- Quote only
Fit
- Industry focus
- Healthcare, retail, hospitality and food services, public sector, manufacturing, logistics and distribution, financial services, field and contract services
- Countries supported
- 160+ countries (global payroll)
Product
- Modules
- Human resources, HR service delivery, Payroll, Talent management, Time and attendance, Scheduling, Strategic workforce planning, Compliance, Reporting and analytics, Communication and collaboration
- Mobile apps
- Yes
- AI features
- Bryte AI
Integrations
- Open API
- Yes
- Webhooks
- Yes
UKG Pro integrations
Partner and marketplace apps
UKG Pro integration coverage
The 10 apps that HCM software products document most often, and whether UKG Pro documents each.
1 of the 10 most-connected apps documented by UKG Pro; median of the 9 products compared: 4
- Checkr · documented by 4 of 9
- Indeed · documented by 4 of 9
- Okta · documented by 4 of 9
- Deputy · documented by 3 of 9
- Employee Navigator · documented by 3 of 9
- Greenhouse · documented by 3 of 9
- QuickBooks Online · documented by 3 of 9
- Slack · documented by 3 of 9
- Vestwell · documented by 3 of 9
- DocuSign · documented by 2 of 9
Integrations each vendor documents (native, marketplace, Zapier or API), 9 live HCM software products. Not documented does not mean not possible.
What users say
Third-party ratings are shown as cited text; they are not part of the LeadChange Score.
Where it ranks
- #7 of 10 scoredHCM Software
UKG Pro alternatives
Workday HCM75% similar
SAP SuccessFactors55% similar
Compare UKG Pro
Security and compliance
- SOC 2 Type IIYes
- ISO 27001Yes
- GDPR programYes
- Single sign-onSAML, OIDC, WS-Federation, SWA
About UKG Inc.
- Founded
- 2020
- Headquarters
- Lowell, Massachusetts and Weston, Florida, US
- Ownership
- Private equity-backed
Official profiles
Products
UKG Pro: frequently asked questions
Does UKG Pro support single sign-on?
Yes. Its Okta integration supports SAML, OIDC, WS-Federation and SWA sign-on.
What do users say about UKG Pro?
Software Advice rates it 4.3 out of 5 across 732 reviews. Positives are broad all-in-one coverage and the self-service portal; negatives are cluttered menus and an interface some find hard to navigate.
What is UKG Pro used for?
UKG Pro is a HCM software product built for enterprises. Its modules include Human resources, HR service delivery, Payroll, Talent management, and 6 more.
Is UKG Pro legit?
UKG Pro is sold by UKG Inc., which was founded in 2020, is headquartered in Lowell, Massachusetts and Weston, Florida, US, and is backed by private equity. UKG Inc. states that it holds a current SOC 2 Type II report.
What are the best alternatives to UKG Pro?
In our HCM software ranking, the highest-scored products other than UKG Pro are Paylocity, ADP Workforce Now, and Dayforce. Compared side by side, by reason to switch: UKG Pro alternatives.
Which is better, UKG Pro or Dayforce?
It depends on the team. Choose UKG Pro if: you need SOC 2 Type 2, ISO 27001 and GDPR named by the vendor. Choose Dayforce if: you want pay calculated continuously as time is captured. The full comparison: UKG Pro vs Dayforce.
What are the pros and cons of UKG Pro?
Strengths documented on the vendor’s own pages: broad suite coverage, global payroll reach, and security attestations. It is less suited to small teams that need published pricing and small businesses: UKG positions UKG Pro for enterprise organizations.
Does UKG Pro have an API?
Yes. UKG Pro offers an open API to customers, with webhooks for event updates.
What does UKG Pro integrate with?
UKG Pro documents integrations, including Okta, LinkedIn Learning, PlanSource, Toast POS, and 4 more. Every documented connection: UKG Pro integrations.
Does UKG Pro have a mobile app?
Yes. UKG Pro confirms a mobile app for employees and admins.
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