iCIMS Review
by iCIMS, Inc.
iCIMS is an enterprise applicant tracking and recruiting platform: an ATS, a recruiting CRM, text recruiting, career sites and onboarding, with AI agents for sourcing and matching.
- Company size
- Enterprises
- Pricing model
- Quote only
- Integrations
- 800
Best for
- Enterprises hiring at high volume or across many countries
- Hourly hiring that runs on text-to-apply and text messaging
- Talent teams that want ATS, CRM, career sites and onboarding from one vendor
Not ideal for
- Small businesses that want a self-serve ATS: iCIMS is built for enterprises
- Buyers who want prices online: every deal goes through sales
- Teams that want payroll or HR records in the same product
How we evaluated iCIMS
This review rests on 17 facts checked against iCIMS’s official pricing pages and documentation, most recently on . We did not test the product hands-on: the score and the pros and cons use only those verified facts, as our methodology explains, and third-party ratings are quoted, never scored.
Our verdict
iCIMS fits large employers with high-volume or global hiring that need a configurable ATS, a recruiting CRM, text recruiting, career sites and onboarding from one vendor. It connects with more than 800 partner technologies, holds SOC 2 Type 2 and ISO 27001, and has AI agents for sourcing and matching. It is less suited to small teams that want a self-serve ATS with a posted monthly price, since every deal goes through sales.
Strengths
Built for enterprise hiring
Approval chains route candidates, offers and jobs to stakeholders, templates keep job posts and offer letters consistent, and AI compares, ranks and matches candidates at volume.
Evidence: Key features: Approval chains for candidates, offers and jobs, Integrated job advertising to multiple job boards, Candidate self-scheduling for interviews, Text recruiting with text-to-apply, SMS, WhatsApp and more, Career site CMS with AI job matching, Onboarding by business unit
Text recruiting at scale
Text Engagement runs conversational text campaigns, text-to-apply and interview self-scheduling that syncs with Outlook and Google Calendar, over SMS, WhatsApp, Messenger and WeChat in dozens of languages.
Evidence: Text messaging: Yes
A large partner ecosystem
iCIMS connects with more than 800 partner technologies, including job boards, background checks, HR and payroll systems and assessment tools.
Evidence: Native integrations: 800
Deep security and privacy record
The trust center lists SOC 2 Type 2, SOC 3, ISO/IEC 27001:2022, ISO/IEC 27701, CSA STAR, TX-RAMP and GDPR, among other frameworks.
Evidence: SOC 2 Type II: Yes
AI agents with a responsible AI certification
AI agents support sourcing, matching, engagement and coordination, and iCIMS' AI practices are certified under TrustArc's TRUSTe Responsible AI assessment.
Evidence: AI features: AI agents for sourcing, matching, engagement and coordination, AI sourcing agent that ranks matches by skills and experience, Automated candidate comparison, ranking and job matching, GenAI search-string builder, AI career site chatbot and resume-to-job matching
Career sites without developers
A built-in CMS lets recruiters edit career sites and landing pages, with an AI chatbot and resume-to-job matching for candidates.
Evidence: Career site builder: Yes
Weaknesses
No published prices
iCIMS publishes no prices; buyers talk to sales for a quote.
Evidence: Pricing model: Quote only
Enterprise scope
iCIMS positions its ATS for global enterprises; small teams may find more setup and configuration than they need.
Evidence: Best for: Enterprises
Recruiting and onboarding only
iCIMS stops at hiring and onboarding; HR records and payroll stay in your HRIS, connected through partners.
Evidence: Modules: iCIMS Hire (applicant tracking, text recruiting, onboarding), iCIMS Engage (candidate experience management CRM), iCIMS Employer Brand (career sites, digital assistant, video), iCIMS AI
Price at a glance
Pricing model
Quote only
Quick answers
- How much does iCIMS cost?
- iCIMS does not publish prices. Pricing comes from its sales team after a demo.Based on Pricing model: Quote only
- Is iCIMS trustworthy?
- iCIMS was founded in 2000, is owned by Vista Equity Partners since 2018, and lists SOC 2 Type 2, ISO 27001 and GDPR in its trust center.Based on Founded: 2000
- What is iCIMS used for?
- Enterprise recruiting: applicant tracking, a recruiting CRM, text recruiting, career sites and onboarding in one platform.Based on Modules: iCIMS Hire (applicant tracking, text recruiting, onboarding), iCIMS Engage (candidate experience management CRM), iCIMS Employer Brand (career sites, digital assistant, video), iCIMS AI
- Does iCIMS integrate with other systems?
- Yes. iCIMS connects with more than 800 partner technologies, including job boards, background checks, HR and payroll systems and assessment tools.Based on Native integrations: 800
Coverage of core applicant tracking systems capabilities
Each core capability we evaluate in Applicant Tracking Systems, checked against iCIMS’s own documentation. “Not verified yet” means we have not confirmed it either way, not that it is missing.
11 verified of 12 core capabilities
Applicant Tracking Systems
- Requisition and job setup
- Configurable hiring workflow
- Job distribution
- Career site and mobile apply
- Resume parsing and search
- Interview scheduling
- Hiring team collaboration
- Candidate communications
- Offer management
- EEO and adverse impact reporting
- Records retention and audit trail · not verified yet
- Integrations and API
Specifications
Pricing
- Price transparency
- Quote only
Fit
- Industry focus
- Retail, Healthcare, Manufacturing, Finance
Product
- Modules
- iCIMS Hire (applicant tracking, text recruiting, onboarding), iCIMS Engage (candidate experience management CRM), iCIMS Employer Brand (career sites, digital assistant, video), iCIMS AI
- AI features
- AI agents for sourcing, matching, engagement and coordination, AI sourcing agent that ranks matches by skills and experience, Automated candidate comparison, ranking and job matching, GenAI search-string builder, AI career site chatbot and resume-to-job matching
Integrations
- Open API
- Yes
Support
- Support channels
- Customer community (forums, events, webinars), Professional services, Phone (800) 889-4422
iCIMS integrations
6 integrations we documented, by how they connect. iCIMS reports 800 native integrations in total.
Native integrations
Partner and marketplace apps
iCIMS integration coverage
The 10 apps that applicant tracking systems products document most often, and whether iCIMS documents each.
2 of the 10 most-connected apps documented by iCIMS; median of the 14 products compared: 3
- Indeed · documented by 9 of 14
- Checkr · documented by 7 of 14
- BambooHR · documented by 6 of 14
- HiBob · documented by 6 of 14
- ADP Workforce Now · documented by 5 of 14
- Gusto · documented by 5 of 14
- LinkedIn · documented by 5 of 14
- DocuSign · documented by 4 of 14
- Verified First · documented by 4 of 14
- Zapier · documented by 4 of 14
Integrations each vendor documents (native, marketplace, Zapier or API), 14 live applicant tracking systems products. Not documented does not mean not possible.
Where it ranks
- #9 of 11 scoredApplicant Tracking Systems
- #6 of 6 scoredTalent Acquisition Software
- #10 of 11 scoredRecruiting Software
- #5 of 5 scoredRecruitment CRM
- #5 of 8 scoredApplicant Tracking Systems for Enterprises
- #2 of 5 scoredApplicant Tracking Systems for Healthcare
- #1 of 4 scoredApplicant Tracking Systems for Manufacturing
- #1 of 3 scoredApplicant Tracking Systems for Retail
- #5 of 8 scoredRecruiting Software for Enterprises
- #2 of 4 scoredRecruiting Software for Healthcare
- #2 of 4 scoredRecruiting Software for Manufacturing
- #1 of 3 scoredRecruiting Software for Retail
iCIMS alternatives
Compare iCIMS
Security and compliance
- SOC 2 Type IIYes
- ISO 27001Yes
- GDPR programYes
About iCIMS, Inc.
- Founded
- 2000
- Headquarters
- Holmdel, New Jersey, US
- Ownership
- Private equity-backed
Official profiles
Frequently asked questions
Is iCIMS legit?
iCIMS is sold by iCIMS, Inc., which was founded in 2000, is headquartered in Holmdel, New Jersey, US, and is backed by private equity. iCIMS, Inc. states that it holds a current SOC 2 Type II report. Before you sign, review the contract terms and ask for the security documentation that applies to your plan.
Does iCIMS use AI?
Yes. AI agents help with sourcing, matching, engagement and coordination, and AI ranks and matches candidates to jobs.
Can candidates apply by text with iCIMS?
Yes. Text-to-apply lets candidates complete an application entirely over text messages.
Who owns iCIMS?
Vista Equity Partners acquired iCIMS in August 2018. The company is based in Holmdel, New Jersey.
What are the best alternatives to iCIMS?
In our applicant tracking systems ranking, the highest-scored products other than iCIMS are Workable, Breezy HR, and Ashby. Compared side by side, by reason to switch: iCIMS alternatives.
Which is better, iCIMS or Ashby?
It depends on the team. Choose iCIMS if: you hire at enterprise volume across business units. Choose Ashby if: you want a published price: Foundations starts at $300 a month. The full comparison: iCIMS vs Ashby.
What are the pros and cons of iCIMS?
Strengths documented on the vendor’s own pages: built for enterprise hiring, text recruiting at scale, and A large partner ecosystem. It is less suited to small businesses that want a self-serve ATS: iCIMS is built for enterprises and buyers who want prices online: every deal goes through sales.
Does iCIMS have an API?
Yes. iCIMS offers an open API to customers.
Is iCIMS secure?
iCIMS states a SOC 2 Type II report, ISO 27001 certification, and a GDPR program.
Get iCIMS pricing for your team
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What changed
FeaturesiCIMS added iCIMS AI to its modules.
PublishedFirst published.
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