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LeadChange Group

Connecteam vs When I Work

Connecteam7.5/10

When I Work9.0/10

Scored in Employee Scheduling Software

The short answer

Connecteam is free for up to 10 users, and its Basic plan costs $29 a month on yearly billing with the first 30 users included. When I Work charges $2.50 per user a month for one location and $5 for several.

By LeadChange Research TeamUpdated Based on 15 sources, most recently checked

Connecteam

Best for
Shift-based and field teams that clock in by GPS, geofence, NFC tag or kiosk

Choose Connecteam if

  • You have up to 10 users and want the full app free.
  • You have around 30 staff: Basic covers them for $29 a month on yearly billing.
  • Your teams work in the field and clock in with GPS, geofencing, NFC or a kiosk.
  • You want chat, forms, courses and recognition alongside scheduling.

What Connecteam costsConnecteam competitors

When I Work

Starting price
$2.50/user/mo1
Best for
Hourly, shift-based teams in restaurants, retail and healthcare

Choose When I Work if

  • You want plain per-user pricing: $2.50 a month for one location or schedule.
  • You want auto scheduling on the entry plan.
  • You schedule across sites and want labor sharing between locations.
  • You need skills and certification management for shifts.

When I Work pricingWhen I Work alternatives

LeadChange Score: editorial assessment based on public information.

Scorecard

Connecteam wins 2When I Work wins 01 tie

Connecteam vs When I Work by dimension
DimensionConnecteamWhen I Work
PricingConnecteam Basic costs $29 a month on yearly billing for the first 30 users, then $0.80 per user. When I Work costs $2.50 per user a month for one location. For 30 users that is $29 against $75 a month; each extra Connecteam hub is billed separately. Each hub billed separately: Operations, Communications and HR & Skills each carry their own base price of $29 to $119 a month, by plan and billing, Users beyond 30: $0.8 to $5.0 per user a month on Operations, $0.5 to $3.6 on Communications and HR & Skills, by plan and billing, Monthly billing: $35, $59 and $119 base for Basic, Advanced and Expert, against $29, $49 and $99 on yearly billing, HIPAA-registered account: additional fees on every plan (amount not published), Seats added mid-cycle: prorated for the rest of the billing cycle, then billed in full, Cancellation: no refund of prepaid monthly amounts; annual plans refunded pro rata only within the first 30 days2Partly published$2.50/user/mo
IntegrationsBoth document a REST API and webhooks. Connecteam lists Gusto, QuickBooks, ADP, Paychex Flex and Xero; When I Work lists Rippling, Gusto, Square Payroll, Paychex and QuickBooks Online. REST, webhooks313 documented8 documented (vendor says 11)
SecurityConnecteam states SOC 2 Type II, ISO 27001, GDPR and HIPAA. When I Work states SOC 2 Type II. Yes4SOC 2, ISO 27001, GDPRSOC 2

Connecteam or When I Work: what matters most to you?

We match on verified product facts for this need, never on who pays us.

Key differences

Where Connecteam and When I Work differ (8)
AttributeConnecteamWhen I Work
Pricing modelBase fee + per employee2Per user1
Price transparencyPartly published2Published1
Free plan21
DeploymentCloud5Cloud, mobile6
Mobile appsiOS (Connecteam), Android (Connecteam), Kiosk app for shared tablets7iOS, Android8
Support channelsLive chat, email, help center9Help center, Ticket submission, Live customer support1
Typical implementationFully set up in a day (vendor claim)10Minutes (vendor claim)11
HeadquartersIsrael12Minneapolis, MN, USA8
Show 6 attributes where they are the same
Where they are the same (6)
AttributeConnecteamWhen I Work
Free trial21
Contract termMonthly2Monthly1
Best forSmall businesses, mid-market companies, enterprises10Small businesses, mid-market companies, enterprises1
API213
Webhooks213
SOC 2 Type II414

Price by headcount

  • Connecteam Basic (billed annually)$29/mo base2 + $0.80/employee/mo2
  • When I Work Single location or schedule$2.50/user/mo1
Estimated list price per month by scenario
EmployeesConnecteam Basic (billed annually)When I Work Single location or schedule
10$37/mo$25/mo (lowest)
50$69/mo (lowest)$125/mo
200$189/mo (lowest)$500/mo

The lowest monthly cost in each row is highlighted.

Monthly cost of each product’s entry plan with published per-employee pricing, at the annual rate where marked.

Analysis by dimension

Pricing. Connecteam Basic costs $29 a month on yearly billing for the first 30 users, then $0.80 per user. When I Work costs $2.50 per user a month for one location. For 30 users that is $29 against $75 a month; each extra Connecteam hub is billed separately.

Capabilities. Connecteam spans operations, communications and HR: time clock, scheduling, forms, chat, knowledge base, onboarding, courses and recognition. When I Work covers scheduling, time and attendance, messaging and labor forecasting.

Integrations. Both document a REST API and webhooks. Connecteam lists Gusto, QuickBooks, ADP, Paychex Flex and Xero; When I Work lists Rippling, Gusto, Square Payroll, Paychex and QuickBooks Online.

Fit and support. Both serve small, mid-market and enterprise teams. Connecteam offers 24/7 live support; When I Work offers a help center, tickets and live customer support.

Security. Connecteam states SOC 2 Type II, ISO 27001, GDPR and HIPAA. When I Work states SOC 2 Type II.

Neither one?

7shifts

7shifts has the highest LeadChange Score in Employee Scheduling Software after excluding these two (9.2/10).

7shifts review

Frequently asked questions

Is Connecteam cheaper than When I Work?

For most teams of 12 or more, yes. Connecteam Basic is $29 a month on yearly billing for up to 30 users, while When I Work costs $2.50 per user a month for one location. Up to 10 users, Connecteam is free.

Is Connecteam worth it compared with When I Work?

Connecteam suits teams that want one app for scheduling, time clock, chat, forms and training. When I Work suits teams that only need scheduling and time tracking, with auto scheduling on the entry plan.

Can my employer see my location on Connecteam or When I Work?

Both use location at clock-in: Connecteam's time clock uses GPS and geofencing, and When I Work offers GPS clock-in with geofencing.

Do Connecteam and When I Work offer a free trial?

Yes, both offer a free trial. Connecteam also has a free plan for up to 10 users; When I Work has none.

Do Connecteam and When I Work connect to payroll?

Yes. Connecteam lists Gusto, QuickBooks, ADP and Paychex Flex, and When I Work lists Rippling, Gusto, Square Payroll, Paychex and QuickBooks Online.

Is Connecteam or When I Work more secure?

Both Connecteam and When I Work state SOC 2 Type II. Connecteam states ISO 27001, HIPAA, and GDPR (unverified for When I Work).

Who are Connecteam’s biggest competitors?

Connecteam ranks #7 of 10 in our employee scheduling software ranking. Besides When I Work, the highest-scored are 7shifts, Deputy, and Planday. Every alternative, matched to the reason you might switch: Connecteam alternatives.

How this page was made

  • What it is built from

    41 verified facts, each checked against the vendor's own pages or another primary source, most recently on Nov 14, 2026.

  • Method

    Scored and compared with the LeadChange methodology, version 1.5. Read the methodology

  • Independent review

    Our independent review of Oct 30, 2026 asked for changes. How we review

  • Hands-on testing

    We have not tested either product hands-on: this page uses public information only.

  • Who made it

    The LeadChange Research Team, following a written research process. No named expert has reviewed this page. About us

  • Independence and errors

    Who pays us never changes a score or a rank. If something here is wrong, tell us and we correct it publicly. Request a correction

Connecteam or When I Work? Your answer in 3 questions

Your team size, what matters most and your role: see which one fits more of your answers, from verified facts and list prices.

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Connecteam vs When I Work

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Sources

The 15 pages this page's facts come from. The date beside each is our last check of the facts taken from it (the oldest, when they differ). The numbers beside the figures above link here.

Quotes from the sources
  1. When I Work wheniwork.com/pricing“When I Work pricing starts at just $2.50 per user per month for single-location teams, and $5 per user per month for multi-location businesses.” “After that, When I Work offers two plans so you can choose what’s best for your workplace.”
  2. Connecteam connecteam.com/pricing“HIPAA- registered account additional fees” “Our prices are fixed for the first 30 users, and from the 31st user and above we have a price per user, per month, for each plan.”
  3. Connecteam developer.connecteam.com/docs/setting-up-webhook-via-api“Manage webhooks programmatically using the Webhook API.”
  4. Connecteam trust.connecteam.com“SOC 2 Type II”
  5. Connecteam connecteam.com/press“Provided as a service (SaaS), Connecteam’s software is available for free to small businesses of up to 10 employees.”
  6. When I Work wheniwork.com/security“we utilize industry standard open-source technologies and Amazon Web Services (AWS) managed services with a hardened configuration”
  7. Connecteam connecteam.com/employee-time-clock-app“Connecteam is available on the Google Play Store and the Apple App Store and is compatible with all Android and iOS devices.” “GDPR Aligned ISO 27001 SOC 2 Certified”
  8. When I Work wheniwork.com/about“Google Play Store” “420 North 5th St”
  9. Connecteam connecteam.com/security“Quick-response support to answer all of your questions 24/7 via live chat and email”
  10. Connecteam connecteam.com“Get fully set up in a day. No IT, consultants, or long onboarding.” “Trusted by 80,000+ businesses worldwide from small teams to global enterprises”
  11. When I Work wheniwork.com“Build the schedule in minutes and share it instantly to make shift management easier”
  12. Connecteam connecteam.com/privacy“Connecteam is headquartered in Israel”
  13. When I Work apidocs.wheniwork.com/external/index.html“The When I Work API is thorough, flexible, and restful” “Find out more about Webhooks at our Help Center or contact our Customer Care team for assistance”
  14. When I Work trust.wheniwork.com“ComplianceSOC 2 Type II”
  15. Connecteam connecteam.com/industries/healthcare-app“Connect your entire team on a HIPAA-compliant platform”

What the LeadChange Score means

A 0–10 editorial assessment built only from verified facts, across six weighted dimensions: capabilities, pricing, integrations, security, fit and support, and data confidence.

Payments, commissions and lead fees are never inputs.