Connecteam Review
Connecteam is a mobile app for deskless and shift-based teams. It puts a time clock, scheduling, team chat and HR tools in three hubs, with a free plan for up to 10 users.
- Company size
- Small businesses, mid-market companies, enterprises
- Pricing model
- Base fee + per employee
- Free trial
- Yes
- Deployment
- Cloud
Best for
- Shift-based and field teams that clock in by GPS, geofence, NFC tag or kiosk
- Small businesses with up to 10 users that want every hub free
- Multilingual frontline teams that need translated chat and updates
Not ideal for
- Crews that must clock in without an internet connection
- Buyers who need SSO or 2FA without an Enterprise contract
- Employers that want payroll and benefits run inside the same system
How we evaluated Connecteam
This review rests on 31 facts checked against Connecteam’s official pricing pages and documentation, most recently on . We did not test the product hands-on: the score and the pros and cons use only those verified facts, as our methodology explains, and third-party ratings are quoted, never scored.
Our verdict
Connecteam fits shift-based and deskless teams that want a GPS time clock, scheduling, team chat and basic HR in one mobile app. Teams of up to 10 users get every hub free, and paid hubs start at $29 a month for the first 30 users on yearly billing. Each hub is a separate subscription, so the full suite costs about three times the entry price. It is less suited to teams that need offline clock-in, SSO below Enterprise, or full payroll and benefits inside the same tool.
Strengths
Free plan and a fixed price for 30 users
The Small Business plan is free for up to 10 users and includes all hubs. Paid plans charge one fixed price for the first 30 users, then a small rate per extra user.
Evidence: Free plan: Yes
Time clock with location checks
Staff clock in on a phone, a shared kiosk tablet or an NFC tag. Geofences block off-site punches, and GPS can clock people out when they leave. Kiosk punches can require a PIN or a selfie.
Evidence: Punch capture methods: Yes
Scheduling tied to pay rules
Managers build shifts from templates or with AI auto scheduling, post open shifts and approve swaps. Overtime rules, rounding and break alerts feed timesheets that sync to payroll.
Evidence: Templates and auto-scheduling: Yes
Communication built for frontline staff
A company feed, group chat and SMS reach staff by team or location. Managers can require read confirmation, and AI translates updates and chats into each worker’s language.
Evidence: Multi-channel delivery: Yes
Security badges and round-the-clock help
Connecteam states SOC 2 Type 2 and ISO 27001 certification and GDPR alignment, with 24/7 support by live chat and email.
Evidence: SOC 2 Type II: Yes
Weaknesses
Each hub is billed on its own
Operations, Communications and HR & Skills are separate subscriptions. Basic on all three costs $87 a month on yearly billing for up to 30 users, not $29.
Evidence: Pricing model: Base fee + per employee
No offline clock-in in the app
The mobile app, kiosk app and desktop clock need an internet connection for every punch. Only custom physical clocks built on the API can queue punches offline.
Evidence: Offline and mobile capability: No
API and SSO sit on upper tiers
API access and webhooks start on Expert. SSO and two-factor sign-in for admins come only with the custom-priced Enterprise plan.
Evidence: Open API: Yes
Extra fees for HIPAA and monthly billing
A HIPAA-registered account carries extra fees on every plan, and the amount is not published. Monthly billing costs $35 for Basic, against $29 on yearly billing.
Evidence: Extra costs: Each hub billed separately: Operations, Communications and HR & Skills each carry their own base price of $29 to $119 a month, by plan and billing, Users beyond 30: $0.8 to $5.0 per user a month on Operations, $0.5 to $3.6 on Communications and HR & Skills, by plan and billing, Monthly billing: $35, $59 and $119 base for Basic, Advanced and Expert, against $29, $49 and $99 on yearly billing, HIPAA-registered account: additional fees on every plan (amount not published), Seats added mid-cycle: prorated for the rest of the billing cycle, then billed in full, Cancellation: no refund of prepaid monthly amounts; annual plans refunded pro rata only within the first 30 days
Not a payroll or benefits system
Connecteam sends hours to payroll tools but does not run payroll or benefits. The free plan leaves out the payroll integration.
Evidence: Notable integrations: Gusto, QuickBooks, ADP, Paychex Flex, Xero, PrismHR, BambooHR, Square, Shopify, Clover, Lightspeed, Wix Bookings, Zapier
Price at a glance
Pricing model
Base fee + per employee
Price transparency
Partly published
Free trial
Yes
Free plan
Yes
Contract term
Monthly
Minimum employees
1
Connecteam cost at 10 to 100 employees
- Basic$29/mo base + $0.80/employee/mo
- Expert$99/mo base + $4.20/employee/mo
| Employees | Basic | Expert |
|---|---|---|
| 10 | $37/mo | $141/mo |
| 25 | $49/mo | $204/mo |
| 50 | $69/mo | $309/mo |
| 100 | $109/mo | $519/mo |
Monthly list price before discounts, add-ons and taxes, from the published price model of each plan.
Quick answers
- How much does Connecteam cost?
- Each hub costs $29, $49 or $99 a month for the first 30 users on yearly billing, or $35, $59 or $119 billed monthly. Each extra user adds $0.50 to $5.00 a month, by hub and plan. Enterprise is priced by quote.Based on Starting base fee: $29/mo
- What does Connecteam cost for 10 or 50 users?
- Ten users can use the free Small Business plan. Fifty users on Operations Basic pay $29 plus 20 users at $0.80, or $45 a month billed yearly ($55 billed monthly). With Communications and HR & Skills Basic added, the yearly-billed total is $123 a month.Based on Free plan: Yes
- Is Connecteam free?
- Yes, for small teams. The Small Business plan is free for up to 10 users and covers all hubs, minus the payroll integration. After the 14-day trial, teams of up to 30 users can keep a free Limited plan with fewer features.Based on Free plan: Yes
- What extra fees does Connecteam charge?
- A HIPAA-registered account adds an unpublished fee on every plan, and each extra hub adds its own base price. Seats added mid-cycle are prorated. Monthly plans give no refund of prepaid amounts; annual plans refund pro rata in the first 30 days.Based on Extra costs: Each hub billed separately: Operations, Communications and HR & Skills each carry their own base price of $29 to $119 a month, by plan and billing, Users beyond 30: $0.8 to $5.0 per user a month on Operations, $0.5 to $3.6 on Communications and HR & Skills, by plan and billing, Monthly billing: $35, $59 and $119 base for Basic, Advanced and Expert, against $29, $49 and $99 on yearly billing, HIPAA-registered account: additional fees on every plan (amount not published), Seats added mid-cycle: prorated for the rest of the billing cycle, then billed in full, Cancellation: no refund of prepaid monthly amounts; annual plans refunded pro rata only within the first 30 days
Coverage of core workforce management software capabilities
Each core capability we evaluate in Workforce Management Software, checked against Connecteam’s own documentation. “Not verified yet” means we have not confirmed it either way, not that it is missing.
8 verified of 10 core capabilities
Workforce Management Software
- Time capture
- Pay rule engine
- Scheduling
- Payroll integration
- Audit trail and retention
- Mobile experience
- Compliance rules · not verified yet
- Labor analytics
- Absence management
- Demand forecasting · not verified yet
Specifications
Fit
- Industry focus
- Construction, food & beverage, cleaning, healthcare, retail, field services, security
- Countries supported
- 152
Product
- Modules
- Operations Hub, Communications Hub, HR & Skills Hub
- Mobile apps
- iOS (Connecteam), Android (Connecteam), Kiosk app for shared tablets
- AI features
- AI Agent in chat, Auto Scheduling, AI Course Creator, File-to-Form Automation, Smart Voice Input, AI Updates & Translate
Integrations
- Open API
- Yes
- API type
- REST, webhooks
- Webhooks
- Yes
Connecteam integrations
Native integrations
Connected through Zapier
Connecteam integration coverage
The 10 apps that workforce management software products document most often, and whether Connecteam documents each.
8 of the 10 most-connected apps documented by Connecteam; median of the 13 products compared: 3
- QuickBooks · documented by 9 of 13
- Square · documented by 7 of 13
- Lightspeed · documented by 6 of 13
- Paychex · documented by 6 of 13
- Clover · documented by 5 of 13
- Gusto · documented by 5 of 13
- ADP · documented by 4 of 13
- Toast · documented by 4 of 13
- Xero · documented by 4 of 13
- BambooHR · documented by 3 of 13
Integrations each vendor documents (native, marketplace, Zapier or API), 13 live workforce management software products. Not documented does not mean not possible.
Where it ranks
- #1 of 8 scoredWorkforce Management Software
- #6 of 10 scoredEmployee Scheduling Software
- #4 of 11 scoredTime & Attendance Software
- #3 of 3 scoredHR Software
- #4 of 9 scoredInternal Communications
- #2 of 4 scoredEmployee Scheduling Software for Construction
- #4 of 7 scoredEmployee Scheduling Software for Enterprises
- #4 of 4 scoredFree Employee Scheduling Software
- #3 of 5 scoredEmployee Scheduling Software for Healthcare
- #5 of 5 scoredEmployee Scheduling Software for Mid-Sized Companies
- #4 of 7 scoredEmployee Scheduling Software for Retail
- #6 of 10 scoredEmployee Scheduling Software for Small Business
Connecteam alternatives
When I Work60% similar
Planday50% similar
Compare Connecteam
Security and compliance
- SOC 2 Type IIYes
- ISO 27001Yes
- GDPR programYes
- HIPAAYes
- Single sign-onYes
Implementation and support
- Typical implementation
- Fully set up in a day (vendor claim)
- Support channels
- Live chat, email, help center
- Support hours
- 24/7 live support
About Connecteam
- Founded
- 2016
- Headquarters
- Israel
- Ownership
- Private
Official profiles
Connecteam: frequently asked questions
Is Connecteam legit and safe?
Connecteam was founded in 2016 and is headquartered in Israel. It states SOC 2 Type 2 and ISO 27001 certification and GDPR alignment. Ask for the current reports before you sign.
Does Connecteam work offline?
No. The mobile app, kiosk app and desktop time clock need an internet connection to clock in or out, including NFC punches. Custom physical clocks built on the API are the one exception.
Does Connecteam integrate with payroll?
Yes. It lists Gusto, QuickBooks, ADP, Paychex Flex, Xero and PrismHR, and hours sync as payroll-ready timesheets. The free Small Business plan does not include the payroll integration. A REST API and webhooks come with Expert plans and above.
Is Connecteam HIPAA compliant?
Connecteam describes itself as a HIPAA-compliant platform for healthcare teams. A HIPAA-registered account carries additional fees on every plan, so confirm the terms with sales.
What is Connecteam used for?
Connecteam, on the market since 2016, is a workforce management software product built for small businesses, mid-market companies, and enterprises. Its modules include Operations Hub, Communications Hub, and HR & Skills Hub.
What are the best alternatives to Connecteam?
In our workforce management software ranking, the highest-scored products other than Connecteam are Deputy, When I Work, and TCP Humanity. Compared side by side, by reason to switch: Connecteam alternatives.
Which is better, Connecteam or 7shifts?
It depends on the team. Choose Connecteam if: your crews clock in on job sites with GPS, geofencing, NFC or a kiosk. Choose 7shifts if: you run restaurants and want POS links to Toast, Square, Clover or Lightspeed. The full comparison: Connecteam vs 7shifts.
What are the pros and cons of Connecteam?
Strengths documented on the vendor’s own pages: free plan and a fixed price for 30 users, time clock with location checks, and scheduling tied to pay rules. It is less suited to crews that must clock in without an internet connection and buyers who need SSO or 2FA without an Enterprise contract.
Does Connecteam have an API?
Yes. Connecteam offers an open API (REST and webhooks) to customers, with webhooks for event updates.
Is Connecteam secure?
Connecteam states a SOC 2 Type II report, ISO 27001 certification, HIPAA support with a BAA, and a GDPR program. It supports single sign-on.
Get Connecteam pricing for your team
Connecteam quotes its prices. Answer a few quick questions and see it next to the 2 alternatives that fit you best; if a provider works with us, you can ask it for a quote.
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What changed
PricingConnecteam added Each hub billed separately, Users beyond 30 and 3 more to its extra costs.
FeaturesConnecteam updated its AI features: added Auto Scheduling, File-to-Form Automation and 2 more; no longer lists AI message translation and AI update enhancer.
IntegrationsConnecteam added QuickBooks, ADP and 4 more to its notable integrations.
Earlier changes (1)
PublishedFirst published.